Director of Business Transformation & Operations

Accountabilities

• • Diagnose organizational performance and operating models across people, processes, technology, workflows, and management systems to identify root causes and improvement opportunities.
  • Design and redesign organizational structures, workflows, processes, accountability models, and management systems to improve effectiveness and scalability.
  • Translate strategic direction into actionable transformation plans with clearly defined owners, milestones, dependencies, priorities, and measurable evidence of results.
  • Lead implementation initiatives from planning through execution and adoption, ensuring recommendations are effectively embedded into day-to-day operations.
  • Coordinate training, change management, and stakeholder adoption activities, and verify that implemented solutions deliver the intended outcomes.
  • Lead client discovery sessions to understand business challenges, objectives, operational realities, and desired outcomes.
  • Translate client requirements into appropriate transformation strategies, service engagements, and practical solutions.
  • Contribute to proposals, presentations, commercial discussions, and new-business development activities.
  • Support the sales process by identifying opportunities, shaping solutions, communicating value, and helping move prospective engagements toward closure.
  • Build strong relationships with clients and senior stakeholders, acting as a trusted advisor throughout transformation initiatives.
  • Constructively challenge executives and senior leaders when data, evidence, or operational realities indicate that a different approach is required.
  • Apply AI, automation, and technology-enabled workflows to improve organizational efficiency, decision-making, and service delivery.
  • Coordinate cross-functional teams and maintain alignment across transformation priorities, implementation activities, and business objectives.

  Requirements

  • Significant leadership experience in organizational effectiveness, business transformation, management consulting, operational strategy, general management, or a closely related discipline.
  • Demonstrated track record of taking transformation initiatives from diagnosis and strategy through implementation, adoption, and measurable results.
  • Strong experience analyzing organizations holistically across people, processes, technology, structure, and operating models.
  • Proven client-facing experience with the ability to build trusted relationships and communicate effectively with senior executives.
  • Demonstrated sales, business development, consulting, or commercial experience, including contributing to proposals and closing new engagements.
  • Advanced, practical experience using AI, automation, and technology-enabled workflows to improve business processes and outcomes.
  • Strong strategic thinking combined with a highly practical, execution-oriented mindset.
  • Excellent communication, presentation, negotiation, and stakeholder management skills.
  • Confidence to challenge assumptions and respectfully push back on leadership decisions when evidence supports an alternative approach.
  • Strong problem-solving skills and the ability to navigate ambiguity, resistance, and complex organizational environments.
  • Experience commercializing, packaging, or productizing a professional service is a plus.
  • Proven experience leading cross-functional teams through organizational change and resistance is highly valued.
  • Bachelor’s degree or equivalent demonstrated professional capability is preferred.
  • Ambition and readiness to grow into a broader General Manager or enterprise leadership position.

  Benefits

  • HMO health insurance.
  • Paid time off (PTO).
  • Work-from-anywhere flexibility.
  • Opportunities for promotion and career advancement.
  • Potential for pay raises.
  • Broad ownership across transformation, operations, client engagement, and business development.
  • Opportunity to grow into a broader General Manager-level leadership role.