Director of Business Strategy, ITM
About the role
About First Due
First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.
Job Details
Job Title: Director of Business Strategy, ITM
Location: Remote - US Only
Country: United States
Department: Business Strategy
Reports To: COO
Position Type: Full-Time
Salary: $120,000
Job Summary
We are seeking a Director of Business Strategy to drive the success of First Due's ITM (Inspections, Testing, and Maintenance) module.
This is a senior cross-functional leadership role responsible for coordinating efforts across Product, Sales, Marketing, and Customer Experience to ensure the business meets and exceeds goals for revenue growth, retention, compliance within relevant authorities having jurisdiction (AHJs), and market share expansion.
While individuals may bring expertise in a specific area like sales or product, they will be expected to drive performance across all functional areas.
Reporting directly to the COO, you will be an owner for the business performance of this product. You will help set strategy, remove blockers, build partnerships, and act as the cross-functional glue that keeps everything aligned and moving. The portfolio scope is expected to evolve as First Due grows, and the right candidate will be comfortable with — and energized by — that ambiguity.
The ultimate goal is to grow First Due’s market share in ITM aggressively, driving toward true market leadership.
Key Responsibilities
Product & Market Strategy
- Act as the voice of the ITM business unit, providing input into product roadmap and competitive positioning.
- Partner with Product Management to identify and prioritize feature gaps vs. competitors