Director of AI, Operations

Commitments

Build and Deploy

• Design, build, and deploy AI agents and AI-powered tools that solve real operational problems across S&OP, Member Care, Quality, Procurement, Logistics, and Customs
• Develop enterprise-ready applications that can be released globally, built to IT and Data Engineering standards from day one
• Partner with IT and Data Engineering teams to integrate solutions into existing enterprise systems including ERP and CRM platforms
• Audit current workflows across all Operations functions to identify the highest-value opportunities for AI and intelligent automation
• Evaluate the AI tool landscape and bring a clear, defensible point of view on what iFIT should build, buy, or avoid

Lead and Multiply

• Coordinate a dotted-line network of AI SMEs embedded across Operations functions, acting as their mentor, escalation point, and connective tissue
• Raise the AI skills of the entire Operations leadership team through hands-on enablement, not just training decks
• Build a culture of AI curiosity and applied experimentation across Operations so this work outlasts any single project
• Serve as the internal AI authority for Operations, representing the function in cross-company AI strategy conversations

Measure and Communicate

• Document processes before and after implementation so every gain is measurable and defensible to the COO and executive team
• Translate complex technical solutions into plain language that operations leaders and frontline managers can act on
• Produce a rolling AI roadmap for Operations that gives leadership visibility into what is in progress, what is next, and what has shipped

What You Bring

We are not prescribing a specific number of years of experience. We are looking for demonstrated outcomes. The right candidate can show us something they built, explain the problem it solved, and tell us what happened next.

You are the right fit if you can say yes to all of these