Director, Network Operations

About Clover Health

At Clover Health, we’re focused on improving the health of our members by leveraging technology and data-driven insights to provide personalized, high-quality care. As a Medicare Advantage plan, we aim to empower our members by helping them navigate the complexities of healthcare and live healthier lives. We are passionate about making healthcare easier, more affordable, and more accessible for everyone.

Role Overview

We are looking for an AI-forward Director of Network Operations to architect the strategic roadmap for our provider data ecosystem, credentialing frameworks, and network adequacy models. In this high-impact leadership role, you will champion a culture of "Data Integrity at Scale," serving as the enterprise authority on Provider Data Management (PDM)—which is a critical focus area for our organization.

While leading a high-performing remote workforce, you will act as the strategic bridge between advanced data platforms, external vendors, and internal operational areas. You will own the optimization of our PDM infrastructure, drive continuous improvement in directory accuracy, and provide rigorous oversight for our third-party credentialing and BPaaS partners. By engineering a highly reliable PDM experience, you will directly reduce provider friction and ensure our members interact with a compliant, highly accurate provider network.

Key Responsibilities

• Hold accountability for the accuracy, regulatory compliance (CMS), and publication of the consumer-facing Provider Directory, implementing strict controls to minimize data discrepancies.
• Serve as the end-to-end owner of the PDM Platform. Champion the data architecture strategies required to ingest diverse API feeds (NPPES, CAQH, provider rosters, webscraping) into our data warehouse, applying weighted scoring and business rules to build a high-fidelity provider data environment.
• Partner closely with the Chief Medical Officer (CMO), who chairs the committee, to own the end-to-end business operations of the enterprise Credentialing Committee. You will ensure monthly meetings are executed seamlessly and that our third-party credentialing vendor arrives fully prepared with all necessary cases, files, and documentation for review in compliance with NCQA and regulatory standards.
• Act as the primary lead for the strategic oversight of our third-party credentialing partners and BPaaS operational vendors. Establish rigorous data-driven performance metrics, hold partners to high operational standards, and seamlessly synchronize external workflows with internal goals.
• Spearhead the integration of advanced AI and Large Language Models (LLMs) to automate manual provider data updates, optimize validation pipelines, and proactively identify directory inaccuracies.
• Directly manage, mentor, and scale a highly skilled, fully remote network operations team, fostering an inclusive culture centered on accountability, technological fluency, and precision.
• Provide the overarching strategic vision for network operations. Act as an executive unblocker, driving rapid, successful resolution to open, complex projects across Clinical, Claims, Product, Compliance, and Configuration teams.

Success Metrics

• By the end of your initial 90-day period: You will have gained foundational proficiency with our core credentialing, PDM, and network adequacy software platforms, alongside our foundational AI tools. You will have seamlessly integrated with your remote team and established trust-based, cross-functional relationships across the organization. Additionally, you will project manage the kickoff of a comprehensive directory quality audit, while simultaneously evaluating all current-state BAU operational processes to map out immediate opportunities for enhanced automation.
• By 6 months: You will have driven measurable improvements in provider directory accuracy and operational efficiency, successfully led the deployment of at least one AI-driven automation initiative, and established a robust vendor governance framework that ensures compliance and performance excellence.