Director, Knowledge Management

Key Responsibilities

Knowledge Strategy & Architecture

• Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness.
• Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready.
• Partner with senior leadership to identify and mitigate organizational memory risks.

Data Retention & Migration (Program Lead)

• Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive).
• Build and mobilize a cross-functional network of department champions to lead migration efforts.
• Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT.
• Partner with Legal to manage compliance carve-outs, legal holds, and retention policies.

Institutional Memory Preservation

• Standardize knowledge capture for critical transitions (departures, role changes, org redesigns).
• Embed retrospective practices to systematically document decision rationales and project context.

Platform Stewardship & Change Management

• Co-own governance of Oura's tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT.
• Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity).
• Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles).
• Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.

Qualifications

• 12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.
• Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
• Prefer candidates with hands-on expertise with Google Workspace, Glean, Miro, and Slack.
• Exceptional track record of driving cross-functional behavior change, program management, and cultural alignment.
• Familiarity with data retention compliance, legal governance, or HR/L&D operations.

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance