Director IS Enterprise Systems

Accountabilities:

• • Lead the strategy, management, and operational support of enterprise platforms, including ERP, IT service management, RPA, and other assigned business applications.
  • Establish and maintain technology roadmaps, lifecycle strategies, support models, governance processes, and operational standards for assigned platforms.
  • Oversee the full technology lifecycle, including platform ownership, upgrades, patches, integrations, data flows, release governance, testing, production readiness, and post-release support.
  • Provide leadership and guidance to team managers responsible for platform operations, ensuring service stability, issue resolution, and continuous improvement.
  • Partner with program managers and PMO teams to align enterprise platform initiatives with strategic priorities, project timelines, and organizational objectives.
  • Lead the enterprise RPA and automation platform and center of excellence, overseeing intake, prioritization, standards, development support, testing, deployment, monitoring, and production operations.
  • Develop effective automation governance and promote scalable, standardized approaches to enterprise process automation.
  • Manage relationships with software vendors, implementation partners, and managed service providers, including licensing, contracts, deliverables, customer success, and performance management.
  • Oversee platform budgets, contracts, resources, and operational investments to ensure effective use of technology resources.
  • Ensure enterprise integrations, APIs, data flows, identity and access considerations, security requirements, and environment management practices support reliable platform operations.
  • Establish strong release management, testing, regression testing, and production readiness practices to minimize operational risk and disruption.
  • Identify opportunities to improve platform performance, efficiency, reliability, scalability, and business value.
  • Collaborate with business and technology stakeholders to understand evolving needs and translate them into sustainable enterprise technology solutions.
  • Provide leadership during complex incidents, operational issues, and platform changes, ensuring timely resolution and clear stakeholder communication.
  • Travel periodically to various locations within Indiana for leadership meetings and other business needs.

  Requirements

  • Bachelor’s degree in Computer Science, Business, Healthcare Management, Information Systems, or a related field is required; a master’s degree is preferred.
  • 7+ years of progressively responsible experience leading enterprise systems, business platforms, SaaS applications, ERP systems, IT service management platforms, automation platforms, or related technology portfolios.
  • 5+ years of experience in platform lifecycle management, vendor management, budgets and contracts, release management, upgrades, testing, integrations, operational support, and production stability across Workday, ServiceNow, or comparable enterprise systems.
  • 3+ years of experience with enterprise integrations, data flows, APIs, identity and access management considerations, platform security, environment management, and technology support models.
  • Experience in operational business domains such as Human Resources, Supply Chain, Finance, Service Management, or related areas is preferred.
  • Experience with ITIL, Agile, Scrum, DevOps, product management, automation governance, or platform operating models within shared-services or IT environments is preferred.
  • Healthcare or large-enterprise experience, particularly within a highly regulated environment, is preferred.
  • Understanding of HIPAA and related PHI/PII regulatory requirements is an advantage.
  • Strong strategic and operational leadership skills, with the ability to balance long-term technology planning with day-to-day service delivery.
  • Demonstrated experience leading managers and cross-functional technology teams.
  • Strong vendor and partner management capabilities, including contract, performance, and relationship management.
  • Excellent communication and stakeholder management skills, with the ability to engage both technical and business audiences.
  • Strong understanding of enterprise application architecture, integrations, data flows, platform security, and operational support models.
  • Ability to manage competing priorities, make sound decisions, and drive accountability in a complex enterprise environment.
  • Relevant certifications are preferred, including ITIL, ServiceNow Certified System Administrator, Workday Pro, or other applicable enterprise platform certifications.
  • Willingness and ability to travel up to 20%.

  Benefits

  • Salary range of $206,116–$260,407 per year.
  • Work-from-home opportunity in the United States.
  • Comprehensive benefits package for eligible employees.
  • Leadership opportunity overseeing a broad portfolio of enterprise business systems and automation capabilities.
  • Opportunity to influence enterprise technology strategy, governance, platform modernization, and operational excellence.
  • Exposure to major enterprise platforms, including ERP, IT service management, and robotic process automation.
  • Opportunity to lead and develop technology teams and establish scalable platform operating models.
  • Collaboration with senior business leaders, technology teams, vendors, implementation partners, and managed service providers.
  • Regular opportunities to drive process improvement, automation, platform optimization, and enterprise transformation.
  • Occasional onsite travel within Indiana, with travel expected to be up to 20%.