Director, Insurance Product Filing & Lifecycle Management

About the role:

The Director, Insurance Product Filing & Lifecycle Management leads execution across the ACA individual and small group QHP product lifecycle. You will oversee product-related regulatory filing delivery, quality assurance, and operational governance over the annual process calendar.

You will translate strategy into accurate and compliant outputs across the product lifecycle. You will lead teams responsible for product execution and QA, serving as the central hub between Product, Technology, SIO, Actuarial, Operations, and External Vendors.

You bring structure, discipline, and scalability to complex, multi-market filing and product implementation processes.

You will report into the Vice President, Insurance Product Innovation and Development.

Responsibilities:

• Product Lifecycle Execution
  • Manage insurance product execution calendar from design translation through filing, implementation, and ongoing optimization; operate as the hub of the department PMO activities
  • Ensure agreement between product intent, regulatory requirements, and operational outputs in partnership with the Strategic Programs Organization
  • Partner with insurance product leadership to translate strategy into relevant execution plans
  • Promote performance tracking and process improvement
• Regulatory Filing Execution
  • Implement insurance product-specific ACA filing components across Oscar's markets
  • Oversee development of important artifacts (e.g., PBT, SOB, SBC, and benefit documentation) through internal systems
  • Coordinate inputs to ensure filing readiness and timeline adherence
  • Manage responses to regulatory objections and escalations
• QA & Operational Excellence
  • Manage QA frameworks, validation processes, and quality standards for product execution and filing outputs
  • Establish execution rhythms, milestones, and governance across the lifecycle
  • Promote process standardization and continuous improvement
  • Resolve risks, dependencies, and data inconsistencies
  • Implement reporting to track progress, risks, and performance
  • Oversee production readiness and release schedules for filing outputs
  • Enforce controls (e.g., freeze windows, change governance) during critical periods
  • Manage version control standards to ensure outputs are accurate and traceable
• Vendor & Cross-Functional Leadership
  • Be an escalation point for vendors supporting product execution and QA, managing performance and delivery
  • Be the central execution hub across departments