DIRECTOR INSTALL PROJECT MANAGEMENT

Accountabilities

• • Lead a portfolio of 40+ complex implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs, ensuring delivery remains on time, within scope, within budget, and aligned with organizational and customer objectives.
  • Establish and maintain implementation methodologies, governance frameworks, standards, tools, and best practices that promote consistency, quality, accountability, and predictable outcomes.
  • Provide executive oversight throughout the implementation lifecycle, including planning, execution, stabilization, transition to operations, and post-implementation activities.
  • Monitor portfolio performance using KPIs, milestones, financial metrics, customer satisfaction measures, resource capacity, and operational outcomes, providing accurate forecasting and reporting to leadership.
  • Drive customer success by ensuring implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, adoption, and financial sustainability.
  • Partner with customer executives and implementation stakeholders to establish organizational readiness and ensure successful adoption of enterprise healthcare technology solutions.
  • Serve as an executive escalation point for complex implementation, operational, delivery, and customer service issues, ensuring timely resolution and clear accountability.
  • Build strong cross-functional partnerships across implementation, data conversion, IT, interoperability, clinical informatics, customer experience, learning, product, member support, and executive leadership teams.
  • Facilitate executive governance meetings, steering committees, sponsor meetings, portfolio reviews, and other forums required to maintain alignment and accelerate decision-making.
  • Identify, assess, and proactively mitigate implementation risks, dependencies, quality concerns, and issues that could affect timelines, budgets, customer outcomes, or delivery standards.
  • Lead post-implementation reviews and lessons-learned activities, using feedback and performance data to continuously improve implementation methodologies, tools, processes, and governance.
  • Lead, coach, and develop a high-performing team of project managers, establishing clear expectations, performance measures, development plans, and accountability standards.
  • Support succession planning, workforce development, recruitment, and team capability building to ensure the organization can scale effectively.
  • Foster a culture centered on ownership, collaboration, transparency, service excellence, continuous learning, and measurable results.

  Requirements

  • Bachelor’s degree in IT, healthcare, health informatics, a related field, or an equivalent combination of education and relevant experience; a master’s degree is preferred.
  • 8+ years of professional business experience, preferably within healthcare and IT environments.
  • PMP or CAPM certification, or at least five years of experience leading EHR implementations.
  • Epic module certification is strongly preferred.
  • Demonstrated experience managing and directing seven or more direct reports and teams of 30+ employees, including recruitment, training, development, performance management, and recognition.
  • Proven success leading complex, enterprise-scale project portfolios and managing multiple concurrent implementations.
  • Strong knowledge of project management methodologies, systems, tools, and processes, with proficiency in Smartsheet, Microsoft Project, or similar platforms preferred.
  • Demonstrated ability to manage relationships effectively with stakeholders at every level, from administrative and operational teams through executive leadership.
  • Strong technical aptitude and the ability to understand complex healthcare technology environments and collaborate effectively with technical and business stakeholders.
  • Exceptional organizational, analytical, communication, and decision-making skills, with the ability to manage competing priorities and resolve complex issues.
  • A coaching-oriented leadership style that establishes clear expectations, provides constructive feedback, develops talent, and recognizes strong performance.
  • Ability to lead teams through change, uncertainty, and transformation while maintaining focus, resilience, and accountability.
  • Strong systems-thinking skills, with the ability to understand interdependencies across teams, processes, technology, and organizational objectives.
  • Demonstrated integrity, sound judgment, transparency, and commitment to creating an inclusive and collaborative workplace.
  • Ability to work independently and efficiently in a remote environment.
  • Professional-level proficiency in reading, writing, speaking, and understanding English.
  • Willingness to travel nationally, including travel by air, vehicle, or train, with up to approximately 20% travel for on-site implementation and Go-Live support based on business needs.
  • Ability to provide occasional after-hours or weekend on-call troubleshooting support on a rotating basis.
  • Must be legally authorized to work permanently in the United States and not require employment visa sponsorship now or in the future.

  Benefits

  • Comprehensive benefits package designed to support employee well-being and work-life balance.
  • Fully remote work environment with a nationally distributed workforce.
  • Competitive base salary with a range of $144,443 to $245,553, depending on skills, experience, responsibilities, internal equity, and market factors.
  • National market-based compensation structure with a midpoint of $194,998.
  • Opportunities for professional growth, continuous learning, and career advancement.
  • Opportunity to contribute to meaningful healthcare technology initiatives with a focus on improving access, outcomes, and health equity.
  • Collaborative and inclusive culture focused on leadership, innovation, excellence, stewardship, and belonging.
  • Opportunity to lead high-impact enterprise implementations and develop a large project management organization.
  • Support for remote work, including the ability to work effectively from a home office with high-speed internet.
  • National travel opportunities connected to major implementation and Go-Live initiatives.