Director, Information Technology Project Management Office

Role Overview

The GuidePoint Security Information Technology Project Management Office (IT PMO) directly contributes to our internal customers’ success by ensuring IT initiatives are executed seamlessly. This position bridges the gap between enterprise strategy and technical execution across multiple modern disciplines, including Strategic IT Planning, IT Roadmaps, IT PMO, Business Analysis, IT Product Development and Experience Design, and IT Quality Assurance (QA). The Director of the IT PMO oversees the IT project management process including governance, team leadership, monitoring, prioritization, communication, and quality controls. The Director will cultivate an environment of continuous improvement, introducing robust quantitative and qualitative project performance measurements to ensure that IT initiatives deliver maximum business impact and peak customer satisfaction. This role requires a proven track record of successful project delivery, an ability to improve project management practices, and substantial team leadership experience. The Director will bridge the gap between business strategy and technology execution, spanning IT roadmaps, product development, business analysis, and quality assurance.

Success Criteria

• Successful execution of IT Roadmaps and strategic planning that directly supports the overarching goals of the organization
• High satisfaction scores from business sponsors and end-users on project delivery quality, system usability, and change management support
• Predictable project delivery schedules and low rework through the standardization of PMO, Business Analysis, and QA frameworks

Roles and Responsibilities

Strategic IT Planning & Roadmap Management

• Enterprise Alignment: Partner with executive leaders to translate corporate objectives into a comprehensive, multi-year IT strategic plan.
• Portfolio Roadmapping: Define, maintain, and publish the organization's IT Roadmap, ensuring cross-functional initiatives are prioritized based on resource capacity, financial return, and technical dependency.
• Demand Management: Establish a unified process to intake, evaluate, score, and approve new technology and product proposals. Work with project sponsors to define project priorities, opportunities, challenges and communicate project risks and opportunities.

IT PMO Governance & Continuous Improvement

• Process Excellence: Oversee the day-to-day operations of the IT PMO, enforcing uniform methodologies (Agile, Scrum, Waterfall, Hybrid) across the portfolio. Ensure pre-defined project management processes and practices are followed, driving simplification and improvement as necessary.
• Continuous Improvement Framework: Lead IT continuous improvement by institutionalizing post-project retrospective reviews into IT processes; responsible for monitoring and maximizing key cost, schedule, and performance metrics.
• Tools and Standards: Modernize and manage enterprise PMO software applications (i.e., Jira, Confluence) to enable clear portfolio visibility. Develop, implement, and govern project management processes, dashboards, templates, policies, and metrics; provide executive leaders with the information needed to assess and contribute to the resolution of resource constraints.