Director, GTM Technology

Position Overview

Systems-first leader to transform and scale GTM technology foundation in an AI-first way across Sales, Partnerships, and Customer Success. Owns GTM systems architecture and drives execution of system initiatives, ensuring core platforms (Salesforce and adjacent tools) are scalable, integrated, and enable a high-performing commercial organization. Builder + platform role with strong focus on system design, automation, and delivery. Reports to Senior Director of Commercial / Sales Operations and partners closely with Sales, Customer Success, Finance, Data / Analytics, GTM Apps and IT.

Key Responsibilities

• Own the GTM Systems Architecture and design and execution of GTM operating model across Sales, Partnerships, and Customer Success
• Consolidate and optimize GTM systems architecture across Salesforce, Gainsight, Common Room, and adjacent tools
• Ensure systems are scalable, performant, and aligned to long-term business needs
• Own end-to-end delivery of GTM systems initiatives in partnership with GTM Apps / Data and Analytics, from requirements through implementation and rollout
• Manage system-related projects, coordinating across Sales, CS, Ops, Data, and IT to deliver outcomes