Director, GTM Operations

About Marqeta

At Marqeta, we're on a mission to revolutionize the way money moves. As pioneers in the field of embedded finance, we're tapping into a market opportunity that's worth trillions. Our card issuing platform offers unparalleled flexibility and control, enabling companies to issue cards, authorize transactions, and manage payment operations in real time. We power some of the most renowned brands in the new economy, including Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart. Today, nearly 8 out of 10 Americans use a product powered by Marqeta every week.

The Impact You'll Have

• Establish and execute a strong operational cadence, bringing structure and sustainable, scalable processes to support business growth and ensure cross functional alignment
• Lead the AI transformation for the RevOps function and go-to-market workflows, championing the change for the RevOps and GTM teams
• Drive adoption of AI-powered workflows, automations, and agent-assisted processes that accelerate the team and the functions it supports
• Refine and standardize processes, policies, and workflows to scale working with GTM leadership and functional stakeholders
• Drive continual assessment of existing sales processes to deliver operational excellence through iterative improvements
• Be accountable for the end-to-end operational infrastructure, overseeing the selection and implementation of tools and technologies to support GTM and revenue operations, including CRM systems (Salesforce) and related sales tools (Gong, Loopio, SPIFF etc.)
• Drive system consolidation, migration, and implementation projects that improve data quality, reduce operational friction, and unlock new capabilities
• Oversee incentive compensation design, working with executive leaders to understand strategic business objectives, assessing the success of current incentives, proposing new incentive designs, securing final decisions and approvals, and communicating new incentives to leaders and employees
• Manage regular opex and headcount budget/actuals tracking for the GTM department, driving annual planning process in alignment with corporate planning goals and timelines
• Collaborate closely with peers to establish best practices, foster knowledge sharing, and promote skills development across the GTM Operations organization
• Manage and mentor a team of revenue operations professionals, fostering a culture of high performance and continuous learning

Who You Are

• 10+ years of proven experience managing a best-in-class, complex Sales Operations function