Director, GTM Business Operations

About the role:

The Business Operations team’s mandate is to own the end-to-end understanding of our business in each of our vertical markets and set the strategy for how to grow it over the next three years. We identify the strategic levers for growth, align cross-functional teams, and drive towards high impact outcomes. We report to executive and C-level leadership on the health and priorities of each market and act as trusted advisors and thought partners to our sales leaders. Each team member is an expert on their respective market across Samsara’s end-to-end business and is empowered to identify and drive the levers for the next wave of growth. We’re defined by our insatiable curiosity and our ownership mindset.

Samsara is looking for a Director, GTM Business Operations to act as the thought partner to the sales leaders for the Commercial and Mid-market business segments and to drive towards outcomes that unlock exponential growth. This role acts as the expert on the end-to-end business health and strategy of the Commercial and Mid-market business segments, with a deep understanding of everything from segment-level sales performance to developing the growth agenda with the sales leaders. This role is the trusted thought partner of our sales leadership as well as being seen as the business and strategy expert by our executive leadership team and cross-functional stakeholders.

In this role, you will:

• Act as the strategic owner of the Commercial and Mid-market business segments, developing a deep understanding of customer segments, sales performance, product-market fit, competitive landscape, and operational drivers to identify key levers for growth.
• Represent the voice of the Commercial and Mid-market business segments, synthesizing field feedback and market intelligence to inform broader company strategy, product roadmap decisions, and customer-facing programs.
• Drive and track the execution of cross-functional investments within the business.
• Lead complex strategic projects with urgency and clarity, such as new segment launches or field productivity improvements.
• Work iteratively and with urgency to drive value quickly.
• Serve as the trusted advisor to Commercial and Mid-market business sales leadership, supporting annual and quarterly planning, territory design, goal setting & forecasting, performance reviews, sales.