Director, Global Consulting & System Integrator Partnerships

Accountabilities:

• • Define and execute the global consulting and systems integrator partner strategy, identifying, recruiting, and developing high-value global and regional partners.
  • Drive partner-sourced pipeline, net-new logo acquisition, and revenue growth by identifying opportunities within partner client portfolios and CX transformation initiatives.
  • Act as executive sponsor for strategic partnerships, developing joint business plans with clear revenue targets, success metrics, and accountability.
  • Build and scale partner sales enablement programs covering competitive positioning, value selling, customer engagement, and deal support.
  • Integrate AI-powered customer service solutions into partner CX and digital transformation practices, creating joint offerings and go-to-market strategies.
  • Establish effective engagement models and rules of engagement between internal professional services teams and external consulting and SI partners.
  • Develop business cases, ROI frameworks, sales materials, and other resources that partners can use in enterprise customer engagements.
  • Coordinate cross-functional strategies across sales, professional services, cloud partnerships, technology partnerships, and reseller channels.
  • Track partner performance through pipeline contribution, revenue attainment, forecasts, and other business-impact metrics.
  • Build long-term executive relationships with strategic partners and enterprise customers while identifying opportunities to expand the ecosystem.
  • Represent the organization at partner meetings, industry events, and other strategic engagements, with regular travel as required.

  Requirements:

  • 8+ years of experience in partner management, strategic alliances, or business development, including at least 4 years focused specifically on consulting and systems integrator partnerships.
  • Proven success building and scaling SI partnership programs across global and regional partners, with measurable impact on revenue and net-new business.
  • Strong background in CX transformation, contact center modernization, digital customer service, or related enterprise transformation initiatives.
  • Demonstrated ability to consistently achieve or exceed partner-driven revenue and net-new logo targets.
  • Experience working with major global consulting firms and systems integrators, as well as regional integration partners.
  • Strong enterprise sales experience and a solid understanding of complex, multi-stakeholder B2B sales cycles.
  • Experience in B2B SaaS, enterprise software, customer experience technology, or a closely related technology environment.
  • Deep understanding of consulting and SI business models, partner economics, professional services offerings, and CX transformation sales cycles.
  • Experience structuring professional services partnerships and defining effective collaboration models between internal and external delivery organizations.
  • Strong executive presence with the ability to influence C-level stakeholders across partner organizations and enterprise customers.
  • Proven ability to take ownership of revenue outcomes and proactively identify, develop, and close opportunities through partner channels.
  • Strong cross-functional leadership skills and experience coordinating strategies across SI, cloud, technology, and reseller ecosystems.
  • Excellent relationship-building, consultative selling, negotiation, communication, and stakeholder management skills.
  • Data-driven approach to pipeline management, forecasting, performance measurement, and commercial decision-making.
  • Willingness to travel regularly for partner meetings, industry events, and company gatherings.

  Benefits:

  • Unlimited vacation to support flexibility, rest, and work-life balance.
  • Comprehensive extended health, dental, vision, travel, and life insurance coverage.
  • Wellness account to support health, lifestyle, and overall well-being.
  • Employee and family assistance programs.
  • Flexible working hours and a remote-first work environment with access to local hubs.
  • Learning and development budget to support professional growth and skill development.
  • Work-from-home budget to support an effective remote working setup.
  • Access to advanced AI tools and opportunities to work hands-on with large language models.
  • Opportunity to work in a rapidly evolving AI and customer experience technology environment.
  • Benefits and perks listed above apply to full-time, permanent employees.
  • Some travel is required for strategic partner engagements and industry events.