Director, Fraud

Responsibilities

• Work with stakeholders to develop and implement a comprehensive fraud risk strategy to mitigate losses while minimizing impact to good customers across a variety of products
• Own Fraud Key Performance Indicators (KPIs) end-to-end — define metrics, manage operational capacity and queue health, and deliver regular performance reporting to executive leadership and, where applicable, board-level risk committees
• Lead cross-functional teams in identifying, assessing, and responding to fraud incidents and mitigating them quickly
• Lead structured root cause analyses on fraud events, platform abuse patterns, and operational failures; translate findings into data-backed recommendations and sustainable systemic fixes rather than purely tactical patches
• Collaborate product managers and data scientists to design rules and features that identify trends and proactively address potential threats
• Provide feedback and recommendations regarding operational issues to aid in the design and deployment of tools and features that improve detection, response, and prevention across fraud and abuse vectors while enabling good customers
• Oversee the creation and enforcement of policies related to platform usage
• Collaborate with legal, compliance, and product teams to ensure alignment with regulatory requirements and industry best practices for internal and external reporting and ensure said requirements are met
• Engage with senior leadership and external stakeholders, including regulators and industry partners, to stay informed on emerging risks and regulatory changes
• Manage and mentor employees, fostering a culture of accountability, continuous improvement, and user-centricity

Minimum Qualifications

• 12+ years of experience in trust and safety, fraud risk management, and compliance within the financial services, including digital assets
• Demonstrated success building and scaling fraud programs and operational teams in a regulated, financial environment, including with geographically dispersed team members and cross-functional teams