Director, Field Security (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter.

About the Role

Help us navigate the landscape of security and compliance, ensuring our platform remains a trusted solution for the world's leading companies. This critical role ensures that internal controls and product features are communicated properly to customers and internal business operations. You will report to the Sr Director, GRC Engineering.

Key Responsibilities

• Deal Acceleration - Capture new business by responding to customer security questionnaires and general security questions, ensuring impediments to closing deals are removed efficiently.
• Security Advisory - Retain and grow customers through direct engagement (high value and at-risk) and by providing security guidance for internal business operations.
• Security Evangelism - Enhance customer security and trust by providing industry-wide security expertise through podcasts, panels, and thought leadership.
• Leadership - Lead, manage, and grow a unified Field Security team, fostering a culture of customer security advocacy
• Operational Excellence - Continuously implement operational improvements and drive the delivery of accelerated processes to handle higher volumes and to increase velocity.
• Metrics & Reporting - Develop and maintain metrics and reporting to provide transparency into processes and highlight team performance against Service Level Agreements (SLAs).

Qualifications

• 10+ years of experience in Security Solutions, Sales Engineering, Security Architecture, or related fields.
• 5+ years of experience building and leading high-performing teams.
• Strong ability to partner with Sales, Marketing, Engineering, and Product teams.
• Knowledge of NIST 800-53, ISO, SOC 2, and FedRAMP Moderate/IL4.
• Professional certifications such as CISA, CRISC, or CISSP are preferred.
• Excellent written and verbal communication skills, with experience in public speaking or creating external-facing content.
• A collaborative approach with the ability to work independently and influence stakeholders at all levels to drive remediation and consensus.
• Legally eligible to work in the U.S. on an ongoing basis
• BS or MS in Computer Science, a related field, or equivalent industry experience

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees