Director, Experience (Product Management)

Accountabilities:

• • Lead or drive end-to-end product delivery and transformation initiatives across banking and financial services, from discovery and requirements through execution and deployment.
  • Define, manage, and communicate product requirements, roadmaps, priorities, and delivery plans for complex transformation programs.
  • Serve as a strategic liaison between business stakeholders, compliance and legal teams, product leaders, consultants, and engineering squads to ensure high-quality outcomes.
  • Guide clients and internal teams through retail and commercial banking modernization, including core banking transformation, digital banking, cloud-native architectures, open banking APIs, and legacy modernization.
  • Shape modern payment solutions and workflows involving ACH, wire transfers, card networks, real-time payments, FedNow, Interac, ISO 20022, and cross-border payment ecosystems.
  • Support product and technology initiatives within highly regulated financial services environments, ensuring appropriate consideration of risk, security, compliance, and regulatory requirements.
  • Navigate relevant US and Canadian regulatory considerations, including frameworks and requirements associated with organizations such as the OCC, Federal Reserve, FinCEN, OSFI, and FCAC.
  • Champion the practical use of Generative AI and large language models to improve product and delivery workflows, including PRD creation, user stories, data analysis, process mapping, and documentation.
  • Identify and implement AI-enabled opportunities that reduce operational overhead, improve team productivity, and accelerate delivery timelines.
  • Experiment with emerging AI and productivity technologies while maintaining appropriate standards for security, governance, quality, and responsible use.
  • Work closely with consultants, experience practitioners, product teams, and engineering organizations to maintain an outcome-focused delivery approach.
  • Contribute to sales and pre-sales activities by helping shape solutions, communicate value propositions, support client conversations, and translate technical capabilities into business outcomes.
  • Build trusted relationships with senior stakeholders and communicate complex technical concepts to business leaders while translating business priorities into actionable requirements for technical teams.
  • Take ownership beyond traditional role boundaries when necessary to ensure high-quality financial products and transformation outcomes are delivered successfully.

  Requirements

  • 5–8+ years of relevant experience within management consulting, fintech, Tier-1/Tier-2 banking institutions, or comparable financial services environments.
  • Demonstrated experience leading or making significant contributions to large-scale banking transformation, migration, modernization, or greenfield technology initiatives.
  • Deep understanding of core banking, digital banking, wealth management, and/or broader financial services technology ecosystems.
  • Strong knowledge of payments infrastructure, including ACH, wires, card networks, and next-generation or real-time payment systems.
  • Familiarity with modern payment standards and ecosystems such as RTP, FedNow, Interac, ISO 20022, and cross-border payments; legacy payment gateway experience is a plus.
  • Experience with modernizing legacy banking platforms and transitioning organizations toward cloud-based, cloud-native, or modern on-premises technologies.
  • Strong understanding of highly regulated financial services environments, including risk management, security, compliance, and regulatory considerations.
  • Experience working with relevant US or Canadian financial services regulatory frameworks is highly valuable.
  • Proficiency with modern product and project management tools such as Jira, Confluence, Linear, Miro, or comparable platforms.
  • Practical, hands-on experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or specialized product and engineering AI extensions to improve daily productivity and delivery workflows.
  • Demonstrated ability to identify practical AI use cases and incorporate automation into product management and delivery processes.
  • Excellent communication, storytelling, presentation, and stakeholder management skills, with the ability to influence senior business and technology leaders.
  • Strong sales and pre-sales acumen, with experience supporting client discussions, solution development, or business development activities.
  • Ability to bridge business and technology effectively, translating complex business requirements into clear direction for engineering teams and technical concepts into meaningful business outcomes.
  • Outcome-oriented mindset with a willingness to work across traditional product or project boundaries when required to deliver high-quality results.
  • Ability to balance the risk-averse and highly regulated nature of financial services with the speed, experimentation, and innovation associated with modern technology and AI.
  • Must be legally authorized to work and based onshore in the United States.

  Benefits

  • Competitive compensation package.
  • Healthcare coverage according to applicable benefit plans.
  • Basic life insurance.
  • Short-term and long-term disability insurance.
  • Opportunity to work alongside experienced professionals in a collaborative and supportive environment.
  • Exposure to large-scale transformation programs with global business impact.
  • Internal learning opportunities, including meetups, conferences, workshops, and knowledge-sharing events.
  • Access to Udemy and language-learning resources.
  • Company-supported professional certifications.
  • Opportunities for internal mobility and exposure to diverse industries, domains, and technologies.
  • Opportunity to work with modern AI, cloud, payments, and financial services technologies.
  • Collaborative culture focused on innovation, continuous development, and meaningful impact.