Director, DevOps

About the Role

We're looking for a DevOps engineer who takes genuine pride in keeping production systems healthy, secure, and humming. You'll own the infrastructure behind a cutting-edge agentic AI platform — from day-to-day operations to architectural decisions — and operate as a trusted peer on a collaborative platform team. This is a hands-on individual contributor role; the Director title reflects the scope of ownership and independence we expect, not the size of a team you'll manage.

This is a fully remote opportunity.

Operations & Reliability

• Support, monitor, and operate a production agentic AI platform running on AWS
• Ensure all services are up, responsive, and scaling appropriately under real-world load
• Own incident response end-to-end — triage, resolve, document, and follow through on prevention
• Manage infrastructure across multiple AWS accounts spanning production and non-production environments
• Lead release management and weekly operational rituals to ensure enhancements reach production smoothly

Infrastructure & Automation

• Infrastructure as code is the way — we're a team that builds, deploys, and evolves everything through automation.
• Research and evaluate new solutions to cloud infrastructure challenges; bring recommendations, not just options
• Enforce engineering best practices with conviction — you understand why doing it right matters, even when shortcuts are tempting
• Take rough direction, identify and propose solutions, gather feedback, and ship

Security & Compliance

• Monitor security tooling and participate in security scans and vulnerability reviews
• Ensure the platform stays compliant with security and data protection requirements
• Treat compliance as an engineering concern, not a checkbox exercise

Collaboration & Process

• Manage a backlog, track work in flight, and report progress clearly and regularly to stakeholders
• Collaborate with the platform development team on changes and deployments — you're a peer at the table, not a downstream recipient
• Participate actively in agile ceremonies: daily standups, sprint planning, and sprint reviews/closures
• Partner with the platform development on sprint priorities, product backlog, and cross-team dependencies.
• Surface issues early and proactively; the team shouldn't have to ask how things are going

What You'll Bring

Experience

• 8+ years of hands-on DevOps or platform engineering experience at senior or staff/director level
• Demonstrated ownership of production SaaS environments — you've been the person on the hook when things break
• A track record of making sound, independent infrastructure decisions without creating downstream chaos

Technical

• Deep AWS expertise, including multi-account management and production SaaS environments
• Infrastructure as Code fluency in Terraform, AWS CDK, or both
• Solid software engineering fundamentals — writes production-quality code in Python and TypeScript
• Automation-first instincts — uses software to eliminate manual work and prevent future toil
• Serverless infrastructure experience
• Centralized logging and log management at scale
• Metrics, monitoring, alerting, and reporting tooling
• Experience with structured release management processes