Director Customer Success
About the role
About the Role
We're looking for a high-impact Director of Customer Success for the Americas (AMS) to lead a team of enterprise and commercial CSMs responsible for driving adoption, retention, and expansion across one of Wrike's most strategic regions. This leader will play a critical role in executing our 2026 GTM strategy, elevating customer health, and delivering predictable, measurable outcomes that directly support our GRR and NRR targets.
The ideal candidate is an exceptional people leader who thrives in a fast-moving environment, combines strong operational rigor with deep customer empathy, and knows how to turn strategy into day-to-day execution. Reporting directly to the Chief Customer Officer (CCO), you will partner closely with Sales, Renewals, Solutions Consulting, Product, and executive leadership to create a unified customer experience that scales.