Director, Customer Success EMEA

About the Role

Are you energized by the opportunity to help customers realize meaningful value through the power of technology, people, and process? Do you thrive on building businesses, inspiring teams, and transforming the customer journey into a predictable, value-driven experience? Are you a learner, teacher, and leader who brings vision, purpose, and passion to developing people and delivering outcomes? If so, we should talk.

At Veeam, we empower organizations around the world to achieve data resilience — protecting and securing critical workloads across cloud, virtual, physical, SaaS, and Kubernetes environments. As we continue to scale globally, we are looking for a passionate Director of Customer Success, EMEA, reporting to the Vice President of Customer Success, Global. This leader will champion customer value, build trusted long-term relationships, and drive strategies that help customers succeed while accelerating Veeam’s growth as a market leader.

What You’ll Do

• Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact.
• Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth.
• Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience.
• Establish and drive key performance indicators (KPIs) to measure team effectiveness and customer outcomes.