Director - Commercial and Digital

About GRI

GRI is the independent global standard setter for sustainability impact reporting. GRI provides the world’s most widely used sustainability reporting standards and works with businesses, regulators, investors, civil society organizations, and other stakeholders to advance transparency, accountability, and sustainable development. Through a multi-stakeholder process, GRI develops standards that reflect global best practice and public interest. With staff in more than 20 countries, we combine global perspective with local relevance, supporting long-term value creation for organizations and society.

As sustainability reporting expectations continue to evolve — including increased digitalization, AI-enabled services, interoperability initiatives, and growing demand for implementation support — GRI is expanding and modernizing how it delivers value to organizations and practitioners globally.

About the role

The Director - Commercial and Digital will lead commercial growth, customer engagement, and digital transformation across GRI’s global market-facing services, combining strong commercial leadership, digital experience, and an international perspective. This role is focused on strengthening and scaling GRI’s portfolio of offerings, including learning and training programmes, practitioner services, digital tools, licensing, partnerships, as well as developing new products. The Director leads GRI toward a more digitally enabled, data-driven, and customer-centric operating model. The Director leverages strong commercial leadership experience, including demonstrated success growing and scaling international services, digital platforms, or customer-facing business lines. They will understand how digitalization, strategic partnerships, AI-enabled tools, customer analytics, and user-centric service design can strengthen market reach, customer engagement, operational effectiveness, and long-term sustainability. The role requires a leader who combines strong business acumen with collaborative leadership and a clear understanding of the evolving sustainability and reporting ecosystem.

Responsibilities

Commercial growth and business development

• Lead the development and execution of GRI’s commercial and digital growth strategy.
• Drive sustainable revenue growth across GRI’s portfolio of learning, training, practitioner support, and digital services.
• Develop scalable commercial models that support both organizational impact and long-term financial sustainability.
• Oversee global business development efforts, including strategic partnerships, channel development, customer acquisition, and expansion opportunities.
• Identify and develop new revenue-generating opportunities, including digital services, subscriptions, platform-based offerings, and strategic collaborations.
• Develop and oversee sales strategies, pipeline management, customer segmentation, and account growth approaches.
• Ensure commercial activities are informed by market demand, customer insights, and measurable return on investment.

Digital scaling and innovation

• Lead the continued digitalization and scaling of GRI’s customer-facing services and delivery models.
• Oversee the evolution of digital platforms supporting learning, customer engagement, implementation support, and practitioner collaboration.
• Develop and oversee a digital marketing function.
• Develop strategic digital partnerships that strengthen reach, accessibility, scalability, and innovation capacity.
• Explore opportunities to leverage AI-enabled services, automation, analytics, personalization, and digital support tools to improve user experience and operational efficiency.
• Drive innovation in how standards-related services and implementation support are delivered globally.
• Ensure digital investments and initiatives are aligned with measurable customer value and business outcomes.

Sales, customer experience, and key client services

• Oversee sales, customer success, CRM, and key account management functions across G