Director, Coach Platform

The Opportunity

Multiverse is evolving from a services-led organisation into an AI-first, platform-led workforce transformation company. Our 200+ coaches and instructors are the heart of the Multiverse experience. To scale to $1bn+ in bookings, we need to stop our coaches from fighting our systems and empower them to focus on learner impact and value creation.

Sidekick

Sidekick is our proprietary Retool-based platform designed to eliminate the admin burden, information overload, and data fragmentation currently facing our coaching teams. Today it is a collection of useful tools built through reactive heroics. We need a senior operator to turn it into a scalable, strategically sequenced internal product that becomes the single operational backbone for all coaching activity.

This is not a traditional product management role. You will sit in Operations, reporting to the SVP of Operations, and lead a small team (2 FTEs, 3 contractors) in a low-code environment where self-service building is the operating model. The value you create will come from strategic clarity, stakeholder orchestration, and operational leverage — not from running sprints with a team of engineers.

The Core Problem to Solve

The current team is executing well at the feature level but operating without a strategic layer. We need someone who can step above the day-to-day build, set a two-quarter-ahead roadmap, hold the team accountable to in-quarter delivery, and spend the majority of their time managing up and across — aligning stakeholders across Product, Engineering, Delivery, and Data to ensure Sidekick’s trajectory is integrated with the broader company platform strategy.

What You Will Own

Strategy and Roadmap

• Define and own the 12-month Sidekick roadmap, sequenced around business outcomes (reduced coach admin load, increased learner-facing time, improved retention metrics) rather than feature requests.
• Set the strategic direction for Sidekick’s evolution from an admin-reduction tool to a competitive differentiator supporting agentic upskilling and personalised delivery.
• Build and present the business case for team growth, resourcing decisions, and investment trade-offs to senior leadership.
• Work two quarters ahead: while the team delivers against the current sprint, you are shaping the next phase, identifying dependencies, and clearing the path.

Stakeholder Leadership

• Serve as the primary interface between Sidekick and the rest of the organisation — particularly central Product and Engineering, Delivery leadership, Data & Insights, and Support & Enablement.
• Navigate the collaborative boundary between Sidekick (coach-specific tooling, built in low-code) and the core platform (customer and learner systems, built by central Engineering). Own this seam; do not let it become a gap.
• Translate operational needs into clear requirements and priorities that central teams can act on, and translate platform constraints back into pragmatic Sidekick decisions.
• Represent the coaching operations perspective in cross-functional initiatives.