Director, Clinical Delivery Strategy

How This Role Makes a Difference

The Director, Clinical Delivery Strategy is a senior strategic and operational leader embedded within the Clinical Delivery organization. This role is responsible for driving scalable, durable improvements across Clinical Delivery teams.

This role sits at the intersection of strategy, operations, and execution, translating enterprise priorities into practical improvements in how Clinical Delivery teams operate, scale, and deliver for patients and studies.

The Director is responsible for identifying high‑impact opportunities, designing improved operating models and workflows, and leading complex change initiatives that enhance efficiency, quality, speed, and team experience across Clinical Delivery. Success in this role requires deep partnership within Clinical Delivery leaders, frontline teams, Data & Analytics, Product/Technology, and senior leadership.

How You'll Make An Impact

• Strategic Performance and Referral Optimization
  • Lead the Clinical Delivery strategy agenda for referral and funnel performance improvement.
  • Assess the end-to-end study funnel, including referral intake, outreach, scheduling, conversion, handoffs, and downstream operational performance.
  • Identify points of leakage, delay, variation, or friction and prioritize opportunities to improve referral conversion, patient progression, speed to contact, and overall throughput.
  • Partner with Data and Analytics to define the right KPIs, reporting, and performance review cadence needed to monitor operational health and measure initiative impact.
  • Translate insights into clear business cases, action plans, and measurable improvement initiatives.
• Staffing Support Optimization
  • Partner closely with leadership to assess current‑state operating models, identifying opportunities to improve scale, consistency, throughput, and quality.
  • Support the evolution of staffing solutions as an enterprise backbone by strengthening referral management, centralized clinical workflows, cross‑study coordination, and operational governance.
  • Help define and refine how work flows between decentralized teams, sites, and sponsors to clarify ownership, handoffs, escalation paths, and service expectations.
  • Translate Clinical Delivery strategy into clear, sequenced initiatives that improve execution across teams rather than treating strategy as detached analysis.
• End-to-End Process Assessment and Redesign
  • Lead structured process reviews to identify inefficiencies, bottlenecks, handoff failure