Wheelhousedmg

Director, Client Strategy

operationsfull-timeRemote

SALARY

Not listed

WORK TYPE

remote

JOB TYPE

full-time

INDUSTRY

general

Apply for this position

✦ AutoApply Let us apply to roles like this on your behalf.

Learn more

About the role

<div class="content-intro">Wheelhouse DMG is a sought-after digital marketing agency that has worked with some of the world’s most innovative healthcare,&nbsp;medical device, and privacy-first&nbsp;brands for more than a decade. We consistently deliver&nbsp;exceptional business value through a combination of deep marketing&nbsp;expertise, purpose-built technology, and creative capabilities.&nbsp;As platform automation and privacy regulations disrupt traditional marketing initiatives, much of our work focuses on helping healthcare and MedTech organizations drive performance in a first-party data world.&nbsp;

Examples of our work include:&nbsp;&nbsp;

<ul>

<li>Unlocking performance for a medical device client by employing sophisticated first-party data strategies&nbsp;</li>

<li>Developing and implementing HIPAA-compliant data strategies for healthcare and MedTech clients&nbsp;</li>

<li>Reimagining the appointment booking experience to create exponential growth for one of the largest healthcare systems in the U.S.&nbsp;</li>

<li>Leading strategy for the consolidation of 2.5 million web pages on 39 NASA websites into a single, unified information architecture and content strategy for NASA’s Science Directorate&nbsp;</li>

</ul></div>We are seeking a senior, highly proactive strategist to join our Account Management team as Director of Client Strategy. &nbsp;

&nbsp;

<h3>Strategic Focus&nbsp;</h3>

The Director of Client Strategy raises the strategic ceiling on Wheelhouse’s most important client work, connecting insight across channels, practices, and history into clear, executive-ready strategy and storytelling. In practice, this person operates as a number two to the Director of Account Management: taking high-level strategic workstreams off her plate, owning client health and strategic direction for a defined set of complex accounts, and freeing her to lead the function and develop the team.&nbsp;

This is a client-facing, visible senior leader, not a behind-the-scenes resource. You will be introduced to clients by name and present in executive-level strategic conversations on behalf of Wheelhouse, especially on our largest and most complex accounts. Internally, you will lead Strategy Group, Wheelhouse’s strategic&nbsp;braintrust&nbsp;that collectively reviews account strategies on a weekly basis.&nbsp;

Initial focus will be on our largest and most strategically important client relationship, expanding over time to serve as the senior strategy&nbsp;voice&nbsp;across several accounts.&nbsp;

In this role, you will:&nbsp;

<ul>

<li>Own client health and strategic direction for a defined set of complex and flagship accounts, in partnership with the Director of Account Management&nbsp;</li>

<li>Synthesize inputs from Digital Advertising, Digital Strategy, Marketing Sciences, and Account Management into coherent strategic stories, clear recommendations, and executive-friendly roadmaps&nbsp;</li>

<li>Stay ahead of client needs by proactively&nbsp;identifying&nbsp;risks, opportunities, and strategic shifts before the client raises them&nbsp;</li>

<li>Lead Strategy Group, pressure-testing account strategy on a weekly basis and modeling the standard of rigor Wheelhouse expects&nbsp;</li>

<li>Coach and give direct, candid feedback to Account Managers, raising the team’s strategic capability over time, without formal line authority&nbsp;</li>

<li>Act as a trusted thought partner and pressure-release valve for the Director of Account Management and the broader AM team&nbsp;</li>

</ul>

<h3>Core Responsibilities&nbsp;</h3>

<h4>Client Strategy and Health&nbsp;</h4>

<ul>

<li>Show up as a named, visible senior strategic leader on assigned accounts, introduced to clients and present at key strategic touchpoints&nbsp;</li>

<li>Ensure Wheelhouse’s work consistently shows up as clear, compelling, executive-level narrative, not data dumps, at key client touchpoints&nbsp;</li>

<li>Serve as a senior point of escalation when an account is at risk, stepping in to pressure-test the plan and help the team reset direction&nbsp;</li>

</ul>

<h4>Strategic Elevation of Work&nbsp;</h4>

<ul>

<li>Operate above the day-to-day execution layer, with no responsibility for trafficking, builds, or task management&nbsp;</li>

<li>Take inputs from Digital Advertising, Digital Strategy, Marketing Sciences, and Account Management and synthesize them into coherent strategic stories and executive-friendly roadmaps&nbsp;</li>

<li>Pressure-test and elevate high-stakes deliverables, including executive decks, QBRs, and onsite presentations, before they reach the client&nbsp;</li>

<li>Challenge the team when historical bias or constraints are limiting strategic thinking, and reopen smart options that may have been closed prematurely&nbsp;</li>

</ul>

<h4>Strategy Group Leadership&nbsp;</h4>

<ul>

<li>Lead Strategy Group,&nbsp;Wheelhouse’s&nbsp;internal strategic&nbsp;braintrust&nbsp;that collectively reviews account strategies on a weekly basis&nbsp;</li>

<li>Set the agenda and bar for these reviews, ensuring discussion produces sharper direction rather than open-ended debate&nbsp;</li>

<li>Surface cross-account patterns and carry the best thinking back into individual accounts and the One Wheelhouse approach&nbsp;</li>

</ul>

<h4>Coaching, Standards, and Partnership&nbsp;</h4>

<ul>

<li>Act as the Director of Account Management’s deputy on quality and standards, coaching AMs in real time and pushing the team where there is friction&nbsp;</li>

<li>Enforce the process and quality controls Wheelhouse already has in place, especially during high-pressure stretches&nbsp;</li>

<li>Take high-level strategic workstreams off the Director of Account Management’s plate so she can focus on leading the function and developing people&nbsp;</li>

<li>Connect insight across Digital Advertising, Digital Strategy, Marketing Sciences, Creative, and Content so the full picture of Wheelhouse’s work shows up in client strategy&nbsp;</li>

</ul>

<h4>Experience &amp; Qualifications&nbsp;</h4>

<ul>

<li>8+ years in a digital, performance, or integrated agency environment, with&nbsp;demonstrated&nbsp;ownership of strategy for large, complex accounts&nbsp;</li>

<li>Proven ability to synthesize cross-channel data, performance insights, and client history into executive-level narratives and recommendations&nbsp;</li>

<li>Comfortable presenting to and pushing back on C-suite and VP-level client contacts with confidence and care&nbsp;</li>

<li>Strong strategic&nbsp;instincts:&nbsp;identifies&nbsp;risks and opportunities early, reframes problems, and resets direction when conditions change&nbsp;</li>

✦ Let us apply for you

We find roles like this and apply on your behalf. Cover letter written for each one. Plans from $15/mo. Cancel anytime.

Get AutoApply

Apply now