Director, Client Strategy and Growth

About Hello Heart

Hello Heart is on a mission to make heart attacks a thing of the past. We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models. This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers. We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.

About the Role

Hello Heart is currently looking for a Director, Client Strategy and Growth to join our growing Customer Experience Team. As a leader within Hello Heart, you will be at the forefront of virtual care helping clients empower their members to improve their heart health and reduce costly events like heart attacks and strokes. Your role will specifically focus on client retention and growth, collaboratively developing the client strategy to nurture the relationships in your assigned book of business. With your clients and their consultants, you will need to develop deep relationships to truly understand their overall strategy and priorities and help shape our program to deliver on their needs. Internally, you will need to closely collaborate with marketing, our growth, and client success teams to drive awareness of, interest in, and retention and expansion of Hello Heart to their clients. As a leader within the organization, you will be responsible for bringing market and client feedback into the company. You will work with product, clinical, operations, and others to inform their direction that enables you to grow and maintain our relationships across our portfolio. This is a fully remote position reporting to the Senior Director, Client Strategy and Growth.

Responsibilities

• Account Leadership: Collaboratively build the retention and expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams.
• Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success.
• Revenue Retention and Renewals: Responsible for overall revenue retention year over year to 95% or better.
• Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities.
• Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends.
• Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit.

Qualifications

• GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research.
• Master of Business Administration (MBA) required.
• 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level.
• 5+ years of experience in healthcare, digital health, population health, or equivalent industry.
• Experience in growth-stage / start-up companies strongly preferred.
• A demonstrated track record of account retention and expansion success.
• Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners.