Director, Cash Management

Accountabilities:

• • Oversee the day-to-day performance and effectiveness of cash management operations, including bank reconciliation, payment posting, and research and resolution of unapplied payments.
  • Implement and continuously optimize cash management policies, standardized workflows, operating procedures, and best practices.
  • Monitor the overall health of reconciliations and outstanding payments, developing action plans to reduce unposted cash and improve unapplied payment resolution.
  • Conduct root-cause analysis and collaborate on denial mitigation strategies to address recurring payment and collection issues.
  • Establish, monitor, and achieve departmental performance metrics and enterprise benchmarks to measure productivity, quality, and operational effectiveness.
  • Analyze collection trends and payment-processing performance to proactively identify fluctuations, risks, and improvement opportunities.
  • Prepare and support executive-level summaries, reports, and presentations that communicate operational performance and strategic recommendations.
  • Lead relationships with domestic and global service delivery centers, overseeing productivity targets, performance, issue resolution, and remediation plans.
  • Partner with transformation teams, global service delivery leaders, and domestic reconciliation and posting teams to understand and consistently meet client expectations.
  • Build productive relationships across departments through collaborative communication, end-to-end problem solving, and effective leadership.
  • Drive continuous improvement initiatives that increase reconciliation accuracy, cash application efficiency, operational consistency, and overall revenue cycle performance.
  • Support strategic initiatives, special projects, and other operational priorities as required.

  Requirements:

  • Bachelor’s degree in Healthcare Administration or a related field preferred; equivalent education, training, and professional experience may be considered.
  • 7+ years of revenue cycle management experience within the healthcare and/or health insurance industry.
  • 4+ years of supervisory, management, or leadership experience preferred.
  • Demonstrated experience with global service delivery center reconciliation and payment posting required.
  • Strong knowledge of healthcare revenue cycle operations, cash reconciliation, payment posting, and unapplied cash resolution.
  • Demonstrated ability to analyze healthcare and denial data, identify trends, conduct root-cause analysis, and implement effective remediation strategies.
  • Strong leadership and people-management capabilities, with the ability to establish performance expectations and address productivity or performance gaps.
  • Excellent management-level oral, written, presentation, and interpersonal communication skills.
  • Ability to collaborate effectively with stakeholders across different departments, locations, cultures, and levels of seniority.
  • Strong analytical, organizational, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to interpret and apply applicable state and federal laws, regulations, and policies.
  • Strong proficiency with Microsoft Outlook, Word, Excel—including pivot tables—and database software.
  • Comfortable working with standard office technology, including computers, telephone, internet, scanners, and related equipment.
  • Demonstrated professionalism, flexibility, sound judgment, and a collaborative approach to problem solving.

  Benefits:

  • Performance-based discretionary incentive bonus opportunity.
  • Participation in a performance-focused rewards and recognition culture.
  • Opportunity to lead both domestic and global cash management operations.
  • Significant visibility across revenue cycle, transformation, service delivery, and leadership teams.
  • Opportunity to drive process improvement and operational transformation within a healthcare services environment.
  • Collaborative and fast-paced professional environment.
  • Opportunities to work on strategic initiatives and enterprise-level operational improvements.
  • Inclusive workplace committed to diversity, respect, accessibility, and equal opportunity.
  • Compensation determined based on factors including geographic location, skills, experience, qualifications, and other job-related considerations.