Director, AI Services

Accountabilities:

• • Build, define, and scale a comprehensive AI and data services portfolio, establishing offerings that address evolving client needs and create sustainable commercial opportunities.
  • Lead client-facing AI engagements across the full lifecycle, from discovery and data readiness through solution development, production deployment, adoption, and optimization.
  • Establish repeatable delivery methodologies, service standards, quality frameworks, tools, processes, and reusable assets that enable consistent and scalable execution.
  • Act as a senior strategic advisor to executive stakeholders, translating complex AI, data, and technology capabilities into clear business outcomes and measurable value.
  • Own delivery performance across engagements, including quality, staffing, capacity planning, scope management, client satisfaction, and operational execution.
  • Build, lead, and develop a high-performing team of AI, data, and technical services professionals, fostering accountability, collaboration, innovation, and continuous development.
  • Partner with Sales and business leaders to develop pipeline, identify opportunities, scope complex engagements, support proposals, and expand strategic client relationships.
  • Develop managed, subscription, and retained advisory services that extend client relationships beyond initial implementations and create recurring revenue streams.
  • Own the AI and data services P&L, with accountability for revenue, profitability, margin, growth, and recurring-revenue performance.
  • Maintain a strong client-first mindset by anticipating customer needs, solving complex problems, and consistently delivering valuable outcomes.
  • Collaborate across technical and business functions to ensure AI initiatives are practical, scalable, secure, and aligned with client objectives.
  • Where required, obtain customer approval for access to customer information, systems, or premises as part of service delivery.

  Requirements:

  • 10+ years of experience in technology, consulting, or professional services, including at least 5 years leading a business unit, service line, delivery organization, or comparable function.
  • Demonstrated experience personally scoping, delivering, or leading client-facing AI solutions through to production and measurable business adoption.
  • Strong knowledge of applied AI and modern data technologies, including large language models (LLMs), agentic workflows, automation, data architecture, integrations, and analytics.
  • Proven P&L ownership with direct accountability for revenue, margin, profitability, and business growth.
  • Demonstrated experience building, launching, or scaling a new technology service offering or delivery capability.
  • Experience defining delivery methodologies, quality standards, operating processes, tools, and reusable service assets.
  • Proven ability to scope, position, and sell complex technology engagements to executive-level buyers and stakeholders.
  • Strong people leadership experience, including building, mentoring, and developing high-performing client-facing technical teams.
  • Executive presence and exceptional communication skills, with the ability to translate sophisticated technology concepts into clear business outcomes.
  • Strong commercial judgment, analytical thinking, problem-solving ability, and entrepreneurial mindset.
  • Ability to operate effectively in a fast-moving environment while balancing strategic priorities, operational execution, client needs, and financial objectives.
  • Strong collaborative and relationship-building skills, with a track record of influencing stakeholders across sales, technology, consulting, and business functions.
  • Experience serving SMB or mid-market organizations is preferred.
  • Background in ERP, CRM, business systems, data and analytics, or technology consulting is advantageous.
  • Experience with managed services, subscription offerings, or retained advisory models is a plus.
  • Experience working within a private equity-backed organization and relevant AI platform certifications are also desirable.

  Benefits:

  • Base salary: $150,000–$170,000 per year.
  • Bonus eligibility in accordance with the applicable compensation plan.
  • Medical, dental, and vision coverage.
  • Accident, critical illness, and hospital indemnity insurance.
  • Employee Assistance Program (EAP).
  • Employer-provided life and AD&D insurance.
  • Short- and long-term disability insurance.
  • Flexible Spending Accounts (FSA).
  • Transportation and parking accounts.
  • Health Savings Account (HSA) with company contribution.
  • 401(k) retirement plan with matching contributions.
  • Legal benefits and identity theft protection.
  • Pet insurance.
  • Wellness program offerings.
  • Paid time off accrued per pay period, starting at 15 days annually based on years of service.
  • 8 paid holidays per year, including one floating holiday.
  • Remote work opportunity within the United States.
  • Inclusive workplace focused on collaboration, professional growth, and employee well-being.