Director, Agency Services

Director, Agency Services

Zeta Global is looking for a talented Director, Agency Services to join our EDU Agency team. This position will manage critical client relationships, oversee media / affiliate performance of managed clients to ensure program goals are being achieved, and work with leadership teams to drive account growth. This position will report to the Vice President, Agency Services and support multiple media lines including paid search, programmatic, social, and PPL / affiliate.

Responsibilities:

• Manage and grow existing and new launch EDU agency client accounts – delivering outstanding client service, strong channel performance, and aligned execution on key initiatives.
• Manage weekly partnership meetings, design & deliver QBR presentations that align with client strategic goals and performance objectives and distinctly reinforce Zeta’s core value proposition.
• Serve as point person for all client and campaign requests, communicating regularly with client re: pacing, performance, progress on initiatives, campaign recommendations, creative compliance, and new opportunities to scale.
• Liaise with channel management teams on in scope media channels to ensure aligned execution and drive performance initiatives
• Develop deep understanding of Zeta’s broader product offerings, reporting analytics, competitive advantages, resources and processes to identify cross sell and upsell opportunities to benefit clients under management
• Coordinate with client and internal contributing teams to develop and manage client roadmap outlining major milestones, testing and opportunities that proactively identify areas for program enhancements and incremental revenue.
• Coordinate and manage campaign executions, including custom creative build-outs, set-up of assets, development of campaign timelines, data pulls based on client audience targeting and organization of campaign documentation
• Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
• Share expertise and advise clients on new campaign strategies to generate continued results
• Manage administrative rhythm of month, ie - insertion orders, pacing reports, billing, internal finance requests

Desired Skills and Experience:

• 6+ years' experience in online advertising within Account Management, Client Services, Project Management or similar function
• Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
• Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
• Outstanding written and verbal communication skills, with the ability to independently think strategically and problem solve
• Excellent business writing, training, communication, organizational