Director, Account Management

We’re Changing the PropTech Industry

We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.

We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

About Our Products

Radix is the all-in-one data platform powering smarter decisions across multifamily - covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, LeaseHawk, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.

The Role

We are looking for a strategic, high-energy Director, Account Management to lead our team in deepening partnerships with multi-family owners and operators. In this role, you won't just manage a book of business; you will lead the people who do. You will be responsible for scaling our expansion strategy, coaching AMs on complex product-suite upsells, and ensuring our largest partners see us as an indispensable part of their tech stack.

The ideal candidate is a "player-coach" who thrives on developing talent, optimizing sales processes, and driving aggregate revenue growth across a departmental portfolio. Account Managers at ApartmentIQ are quota-carrying cross-sell sellers responsible for driving expansion revenue into existing customer accounts. This is a sales leadership role; CSMs and renewals are managed separately.

Responsibilities

• Leadership & Talent Development
  • Coaching & Mentorship: Lead a team of AMs, providing hands-on coaching for complex negotiations, consultative discovery, and multi-product expansion plays.
  • Performance Management: Conduct regular 1:1s and pipeline reviews to ensure individual AMs are meeting or exceeding their quotas.
  • Scaling the Team: Recruit, hire, and onboard new Account Managers as we scale.
• Strategic Account Growth
  • Expansion Strategy: Architect the playbook for introducing new ApartmentIQ products to existing clients, ensuring the team aligns our suite with client business goals.
  • Executive Sponsorship: Act as the senior point of contact for "C-Suite" stakeholders at our largest multi-family accounts, stepping in to support high-stakes renewals or escalations.
  • Territory Optimization: Own the AM territory and account-assignment framework in partnership with Sales and CS leadership.
• Operational Excellence
  • Forecasting & Reporting: Maintain an accurate team forecast in Salesforce, providing executive leadership with visibility into monthly and quarterly expansion and renewal trends.
  • Cross-Functional Advocacy: Serve as the "Voice of the Customer" to Product and Marketing teams, turning team-wide feedback into actionable product enhancements.
  • Field Leadership: Lead the team’s presence at national industry conferences and accompany AMs on high-value on-site business reviews (Travel up to 25%).

Qualifications

• Experience: 7+ years in B2B SaaS Account Management or Sales, with 3+ years in a leadership or team-lead capacity.