Direct Import Operations Coordinator

Accountabilities:

• • Monitor open purchase orders, shipment readiness, cargo-ready dates, and planned ship dates to ensure import activities remain on schedule.
  • Coordinate shipment bookings with factories and freight forwarders, ensuring bookings are secured within required customer shipping windows.
  • Follow up on booking confirmations, vessel allocations, shipment milestones, and potential capacity constraints.
  • Review and process factory documentation, ensuring import and shipping paperwork is accurate, complete, and delivered on time.
  • Generate customer shipping document packets and upload or distribute them through customer portals and traffic-team channels.
  • Receive inventory into the relevant ERP system and assemble invoice-supporting documentation before or immediately after shipment departure.
  • Maintain shipment logs and accurately report key milestones throughout the import lifecycle.
  • Coordinate with at least five parties per shipment, maintaining proactive communication and strong follow-up across factories, freight forwarders, customers, and other logistics partners.
  • Identify and promptly escalate delays, missing information, documentation issues, booking problems, and other exceptions that could impact shipment performance.
  • Support high-volume peak-season operations involving 100+ active purchase orders or individual containerized shipments.
  • Contribute to improved booking performance, documentation accuracy, milestone visibility, and reduced administrative workload for operations teams.

  Requirements

  • 2–5 years of professional experience in international import operations, supply chain coordination, or a closely related field.
  • Hands-on experience with international logistics, including FOB shipments, import/export documentation, customs requirements, and global shipping procedures.
  • Experience supporting U.S. retail import programs, ideally involving major retailers such as Costco, Walmart/Sam’s Club, Target, Amazon, Home Depot, Lowe’s, or similar organizations.
  • General ERP proficiency, with experience using Microsoft Dynamics NAV or Business Central 365 preferred; candidates without this specific system experience can be trained.
  • Strong proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
  • Familiarity with global import documentation processes and the creation, review, and distribution of shipping documents.
  • Ability to communicate firmly and professionally with factories, freight forwarders, agents, and other external partners.
  • Comfortable coordinating across multiple time zones and working closely with U.S.-based teams.
  • Strong attention to detail, organization, time management, and follow-through, particularly when managing numerous concurrent shipments.
  • Ability to identify exceptions quickly, assess potential operational impact, and escalate issues appropriately.
  • Preferred experience includes working with international 3PL warehouse facilities, factories in Asia such as China, Vietnam, or Cambodia, and freight-forwarder platforms such as Expeditors OMB, InforNexus, or Maersk SPC.

  Benefits

  • 100% remote work arrangement for candidates based in the Philippines.
  • Flexible working hours designed to support effective schedule management.
  • Full-time employment with a structured Monday–Friday schedule.
  • Onboarding schedule of 8:00 AM–5:00 PM PST, transitioning after onboarding to 8:00 AM–4:00 PM PHT.
  • Fringe benefits and eligibility for 13th-month pay.
  • Career development opportunities with hands-on experience, mentorship, and continuous learning.
  • Collaborative and innovative working environment alongside experienced professionals.
  • Opportunity to gain substantial exposure to international supply chain, eCommerce, retail, and import operations.