Dir, Innovative Customer Data Product Lead

Accountabilities:

• • Own the end-to-end product strategy, roadmap, prioritization, and lifecycle management for customer data products across payer, HCP, omnichannel, and engagement domains.
  • Define innovative, reusable data products that incorporate business definitions, semantic meaning, metrics, metadata, lineage, standards, governance, and clear consumption patterns.
  • Partner closely with data enablement and technology teams to translate strategy into executable delivery plans, align priorities, remove operational barriers, and ensure products are scalable, reliable, and enterprise-ready.
  • Collaborate with business, analytics, technology, governance, operations, and data product teams to identify high-value capabilities, reduce duplication, and align investments with enterprise priorities.
  • Drive product adoption through stakeholder engagement, enablement, feedback loops, value measurement, and continuous enhancement based on evolving business needs.
  • Establish product standards, governance routines, intake processes, service expectations, and performance measures that promote reliability, reuse, compliance, scalability, and measurable business impact.
  • Translate complex business requirements into clear data product requirements and communicate product strategy, priorities, risks, and outcomes effectively to senior leaders and cross-functional stakeholders.
  • Monitor product performance, prioritize issues and enhancements, and ensure products continue to deliver meaningful value across customer targeting, segmentation, omnichannel execution, payer insights, and engagement activities.

  Requirements

  • Bachelor's degree in a relevant field is required; a Master's degree, MBA, or related advanced qualification is strongly preferred.
  • 10+ years of experience across pharmaceutical, healthcare, technology, data, analytics, consulting, or related environments, with substantial experience in data products, data strategy, product management, or analytics enablement.
  • 5+ years of domain expertise in customer data, payer/HCP data, omnichannel analytics, customer engagement, commercial analytics, data governance, or AI-ready semantic data products.
  • Demonstrated experience defining product vision, roadmaps, prioritization frameworks, use cases, adoption strategies, value measures, and governance models in complex, matrixed organizations.
  • Strong understanding of semantic data products, business definitions, data quality, metadata, lineage, standards, governance, and AI-ready data consumption patterns.
  • Proven ability to work with data enablement, platforms, technology, analytics, business, governance, and operations teams to turn strategy into scalable enterprise capabilities.
  • Strong communication, stakeholder management, and influencing skills, with the ability to explain complex data concepts clearly to both technical and senior business audiences.
  • Ability to bridge technical data requirements with business and domain priorities, ensuring solutions are practical, scalable, reusable, and aligned with enterprise objectives.
  • Strong product leadership, commercial thinking, customer engagement, strategic planning, and ROI/value measurement capabilities.
  • Comfortable operating in fast-paced, ambiguous environments while managing competing priorities and maintaining focus on measurable outcomes.
  • Demonstrated ability to provide thought leadership, inspire cross-functional teams, and build alignment without relying solely on formal authority.

  Benefits

  • Salary range of $185,500–$344,500 per year, with final compensation based on relevant skills, experience, and other applicable factors.
  • Performance-based cash incentive eligibility.
  • Potential eligibility for annual equity awards depending on role level.
  • Comprehensive health, life, and disability benefits for eligible U.S.-based employees.
  • 401(k) plan with company contribution and matching.
  • Generous paid time off, including vacation, personal days, holidays, and other applicable leave programs.
  • Remote work opportunity from anywhere in the U.S., subject to applicable legal-entity restrictions.
  • Approximately 20% domestic and/or international travel, with working-hour expectations determined by the hiring manager.
  • Equal opportunity workplace committed to inclusion, accessibility, and diverse perspectives.