Digital Workplace & Automation Specialist

Accountabilities:

• • Own end-to-end IT provisioning for new hires, including hardware ordering, device management, account creation, software access, and remote onboarding.
  • Provide day-to-day technical support for employees, troubleshooting hardware, software, connectivity, and access issues while coordinating with external vendors when necessary.
  • Manage user accounts, permissions, provisioning, and deprovisioning across core workplace platforms, ensuring access remains appropriate throughout the employee lifecycle.
  • Maintain accurate inventories of hardware, software licenses, SaaS subscriptions, and workplace technology assets, identifying opportunities to consolidate or optimize tools.
  • Partner with technology leadership on IT governance, security baselines, device compliance, access reviews, and vendor management.
  • Develop and continuously improve IT onboarding and offboarding processes to deliver a consistent experience for remote employees.
  • Identify repetitive, low-value workflows across Operations, General & Administrative, Product, Sales, and Marketing functions that could benefit from AI or automation.
  • Design, build, test, and deploy AI-powered automations, agentic workflows, and integrations using platforms such as Claude, ChatGPT Enterprise, Make.com, Zapier, n8n, Lovable, or similar tools.
  • Work directly with process owners to map existing workflows, identify automation opportunities, implement solutions, and provide lightweight documentation for ongoing maintenance.
  • Collaborate with technology leadership on AI tooling, governance, security, and scope boundaries between workplace automation and broader technology initiatives.
  • Measure automation performance through metrics such as hours saved, reduced errors and rework, and transaction volume, using ROI data to prioritize future initiatives.
  • Serve as a bridge between People/HR, Technology, and business teams, ensuring technology solutions remain practical, secure, and employee-focused.

  Requirements:

  • Demonstrated experience in IT support, workplace technology, digital operations, or a related technical environment, ideally within a remote or distributed organization.
  • Practical knowledge of IT fundamentals, including device management/MDM, identity and access management, SaaS administration, and workplace technology.
  • Hands-on experience with AI-powered automation and agentic workflows, including tools such as Claude, ChatGPT Enterprise, Make.com, Zapier, n8n, or comparable platforms.
  • Proven ability to build and deploy AI-powered automations that solve real business problems and are actively used by other people, rather than simply experimenting with AI tools personally.
  • Strong process-mapping and problem-solving skills, with the ability to translate complex or manual workflows into practical automated solutions.
  • A self-starter mindset with the ability to switch between hands-on IT troubleshooting and longer-term automation and technology planning.
  • Strong written communication skills and a documentation-first approach, with the ability to create clear guidance for non-technical audiences.
  • Ability to work independently as the primary owner of a function while maintaining strong cross-functional relationships.
  • Experience collaborating with both People/HR and Technology/Engineering stakeholders.
  • English fluency is required; French proficiency is an advantage.
  • Experience scaling workplace technology during periods of rapid organizational growth is a plus.
  • Experience as a first or solo hire building a workplace technology or automation function from the ground up is desirable.
  • Familiarity with Deel IT, Google Workspace administration, MDM platforms, or comparable identity and device-management environments is beneficial.
  • Genuine interest in using technology to improve employee experiences and make organizations more efficient is highly valued.

  Benefits:

  • Salary: $70,000–$95,000 USD, depending on experience.
  • Fully remote work within the United States.
  • Meaningful opportunity to use technology and AI to improve people's lives.
  • Comprehensive medical, dental, and vision coverage.
  • Free One Medical membership.
  • 401(k) with company match.
  • 20 days of paid time off.
  • 10 paid holidays.
  • 80 hours of paid sick leave.
  • Monthly phone and internet stipend.
  • Annual team offsite.
  • Opportunity to collaborate with an international team across the US, France, and Belgium.
  • A culture focused on trust, collaboration, optimism, curiosity, and professional growth.