Digital Services Technical Lead

Accountabilities

• • Lead the technical design, development, solutioning, and implementation of new technologies and digital solutions.
  • Drive the maturity of software development, continuous integration, continuous delivery, and progressive delivery practices across highly visible applications.
  • Provide hands-on technical leadership across AWS, DevSecOps, security, automation, application development, databases, networking, and cloud operations.
  • Collaborate with Software Developers, SREs, Automation Engineers, Test Engineers, Network Engineers, Database Engineers, Cloud Operations teams, Tools Engineers, Application Developers, and Security specialists.
  • Lead technology transformation initiatives, particularly those involving artificial intelligence, advanced analytics, emerging digital technologies, and enterprise modernization.
  • Use observability, monitoring, alerting, and diagnostic tools to identify recurring enterprise and cloud platform issues and drive sustainable improvements.
  • Own emerging and developing customer issues from identification through resolution, prioritizing work and ensuring appropriate follow-through.
  • Lead communications during high-impact and critical incidents, providing clear status updates and ensuring technical actions are assigned, tracked, and completed within defined timelines.
  • Facilitate multi-stakeholder technical root-cause analysis sessions and develop roadmaps for corrective and future-state improvements.
  • Identify opportunities to standardize processes, strengthen incident response, improve engineering workflows, and eliminate operational inefficiencies.
  • Establish and maintain technical engineering standards and create repeatable approaches for connecting data, systems, AI capabilities, digital dashboards, and supporting enterprise tools.
  • Develop and review technical documentation, including incident records, root-cause analyses, remediation plans, mitigation procedures, and standard operating procedures.
  • Respond to Requests for Information (RFIs) and develop technical approach responses aligned with strategic roadmaps and technology objectives.
  • Participate in Agile sprints to improve business processes, technologies, and operational practices.

  Requirements

  • Bachelor’s degree in Computer Science, Software Engineering, or a relevant technical field.
  • 12+ years of experience building and operating AWS environments, with strong exposure to networking, IT security tools, databases, and enterprise technology platforms.
  • Strong hands-on expertise across DevSecOps, security, automation, application development, databases, implementation, integration, and release management.
  • Proven experience establishing and maturing application development and CI/CD capabilities toward progressive delivery.
  • Strong hands-on experience with Terraform and infrastructure-as-code solutions.
  • Solid understanding of Identity and Access Management (IAM), including roles, permissions, and access controls.
  • Experience with AWS cloud tools such as CloudWatch and OpenSearch, as well as security technologies such as Aqua and DLP solutions.
  • Extensive experience with Kubernetes-based containerized applications, particularly AWS EKS and Spring Boot-based container services.
  • Experience with GitLab CI/CD, including environment enablement, feature flags, and DORA metrics aggregation.
  • Experience using real-time monitoring, alerting, diagnostics, and observability platforms such as Datadog.
  • Coding proficiency in at least one programming language, such as Python, C, C++, Java, or Ruby.
  • Experience with Platform as a Service (PaaS) environments and strong knowledge of network administration and management principles.
  • Familiarity with remote-access technologies and protocols including SFTP, RDP/Citrix, PCoIP/DCV, AWS WorkSpaces, and AWS Session Manager.
  • Strong analytical and problem-solving abilities, with exceptional attention to detail and the ability to investigate complex technical issues deeply.
  • Demonstrated ability to operate effectively at both strategic and tactical levels as a self-directed, empowered high performer.
  • Excellent written and verbal communication skills, including the ability to explain complex technical matters clearly and concisely to technical and executive audiences.
  • Strong leadership presence and stakeholder-management capabilities, with the ability to work effectively with customers and teams at all organizational levels.
  • Proven ability to lead critical incident resolution, manage communications under pressure, and coordinate multiple stakeholders toward timely technical solutions.
  • Strong consulting or advisory background with experience driving strategic change and digital adoption across multiple business units.
  • AWS Solutions Architect – Professional certification required.
  • AWS Certified Security – Specialty certification required.

  Benefits

  • Fully remote position available across the United States.
  • Full-time opportunity focused on high-impact digital transformation and cloud technology initiatives.
  • Opportunity to work with a broad range of modern technologies spanning AWS, DevSecOps, Kubernetes, CI/CD, observability, automation, security, and AI.
  • High level of technical ownership and autonomy, with the opportunity to influence enterprise technology strategy and engineering standards.
  • Collaborative environment involving multidisciplinary engineering, technology, security, and business teams.
  • Exposure to strategic transformation initiatives and emerging digital technologies.
  • Opportunity to lead critical technology improvements and directly influence reliability, operational excellence, and digital adoption.
  • Professional environment that values strong communication, innovation, technical depth, and empowered leadership.