Digital Research & Insights Specialist (Contingent)

Accountabilities:

• • Design, configure, distribute, and manage surveys in Qualtrics, including survey logic, reporting, and data outputs.
  • Analyze and synthesize survey and user research findings, translating insights into actionable UX, accessibility, content, and digital improvement recommendations.
  • Produce and format Qualtrics reports, dashboards, correspondence, presentations, and other client-facing deliverables.
  • Collaborate with digital, research, and multidisciplinary teams to translate findings into practical website and product enhancements.
  • Support additional research and feedback activities, including analytics platforms, usability testing, and other user research tools.
  • Manage project activities, timelines, quality reviews, and deliverables while maintaining strong attention to detail.
  • Communicate with clients and external partners to coordinate strategies, implement recommendations, and maintain productive relationships.
  • Participate in meetings, document actionable decisions, coordinate scheduling and logistics, and proactively address project challenges.
  • Support new business development through research, proposal preparation, and other activities that contribute to organizational growth.

  Requirements:

  • Bachelor’s degree in communications, public health, or a related discipline.
  • 1–3 years of experience in digital-focused roles, with at least 1 year of hands-on experience configuring and administering Qualtrics.
  • Familiarity with UX principles, accessibility concepts, digital research, or user feedback methodologies.
  • Strong written and verbal communication skills, with the ability to produce polished materials for internal and external audiences.
  • Excellent interpersonal and project coordination skills, including the ability to work effectively across multidisciplinary teams and with clients.
  • Highly organized, proactive, adaptable, and action-oriented, with the ability to manage multiple priorities and meet deadlines.
  • Strong analytical abilities and attention to detail, combined with a commitment to quality and customer service.
  • Ability to work effectively in a remote environment with reliable internet, a dedicated workspace, and availability during core hours aligned with Eastern Time.
  • Must be authorized to work in the United States without sponsorship, with work performed within the continental U.S. unless otherwise required by contract.
  • Government contracting experience is a plus.
  • Travel is expected to be less than 10%.

  Benefits:

  • Annual salary range of $57,400–$67,803.75, with final compensation based on skills, experience, qualifications, and other job-related factors.
  • Competitive medical, dental, and vision coverage.
  • Generous paid time off, including 8 company-observed holidays and 3 floating holidays.
  • Tuition assistance to support continued learning and professional development.
  • 401(k) retirement plan with a 3% employer contribution and opportunity for gainsharing.
  • Life, AD&D, and disability coverage.
  • Flexible remote work environment with occasional in-person collaboration opportunities.
  • Primarily remote position with core working hours aligned to Eastern Time.
  • Opportunity to work on varied projects spanning digital research, UX, content, client strategy, and public-sector initiatives.
  • Contingent employment opportunity, with hiring dependent on final contract award and funding confirmation.