Digital Commerce Operations and Insights Analyst

Accountabilities:

• • Analyze e-commerce account performance and develop monthly reporting on key KPIs, including sell-through, forecasting, financial impact, competitive activity, promotional performance, and emerging trends.
  • Provide actionable recommendations that support strategic sales, profitability, and e-commerce objectives.
  • Collaborate with business leaders to develop, communicate, and execute strategic goals and plans for the U.S. digital commerce business.
  • Deliver strategic and analytical insights across multiple data sources to identify opportunities and support 18-month as well as 3- to 5-year e-commerce plans.
  • Lead the development of e-commerce performance scorecards, combining KPI tracking, ad hoc analysis, and actionable insights to influence business stakeholders and optimize investment decisions.
  • Establish and maintain e-commerce KPIs for recurring reporting, performance analysis, and competitive monitoring.
  • Analyze vendor portal information and third-party technology data to support planning, forecasting, budgeting, financial analysis, and trend identification.
  • Serve as a subject matter expert on product and item configurations, including item changes, UPC revisions, and product dimensions, while collaborating with relevant cross-functional teams.
  • Apply rigorous analytical methods to provide fact-based recommendations to Amazon and pure-play sales teams.
  • Monitor customer and internal forecast accuracy, identify in-stock challenges, ordering issues, and chargeback violations, and recommend corrective actions.
  • Partner with marketing and sales teams to estimate projected volumes for new products and establish launch priorities.
  • Track new product launches from inbound purchase orders through site enablement, monitor performance, and recommend forecast adjustments when needed.
  • Communicate findings and recommendations to internal stakeholders and customers according to established reporting cadences.

  Requirements:

  • Bachelor’s degree in business, data analytics, marketing, computer science, or a related field.
  • 5–7 years of successful experience in sales and marketing analytics, preferably within the consumer packaged goods industry or an agency environment supporting e-commerce and CPG clients.
  • Previous experience working with Amazon is highly preferred.
  • At least 3 years of experience providing strategic thought leadership in e-commerce and translating complex data concepts into actionable business recommendations.
  • Demonstrated experience collaborating effectively with cross-functional teams, particularly sales and marketing.
  • Strong analytical, quantitative, and data interpretation capabilities, with experience working with syndicated point-of-sale and internal account-specific consumption data.
  • Strong understanding of e-commerce performance metrics, forecasting, competitive analysis, and digital retail operations.
  • Ability to synthesize data from multiple sources, identify trends and opportunities, and communicate insights clearly to business stakeholders.
  • Strong problem-solving skills, commercial judgment, attention to detail, and operational precision.
  • Ability to work independently while effectively collaborating across functions and influencing stakeholders at different levels.
  • A proactive, adaptable mindset and genuine interest in e-commerce, analytics, and emerging digital commerce trends.

  Benefits:

  • Competitive and comprehensive benefits package designed to support health, well-being, financial security, and long-term development.
  • Fully remote work flexibility from a home office.
  • Profit-sharing opportunities and annual cash incentive rewards.
  • 401(k) plan with employer matching contributions.
  • Health and wellness programs.
  • Tuition reimbursement to support continued learning and professional development.
  • Short-day Fridays to encourage work-life balance.
  • Vacation time and paid holidays.
  • Additional paid time off between Christmas and the New Year.
  • Learning-focused culture with opportunities for professional growth and development.
  • Inclusive and collaborative workplace focused on belonging, respect, and employee engagement.
  • Values-driven environment where employees are encouraged to contribute ideas, develop their strengths, and help build for the future.