Digital Client Success Manager

About Us

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.

About The Role

As our new Digital Client Success Manager, you’ll play a critical role in driving revenue and building relationships that last. In this fast-paced, target-driven position, your ability to connect with clients and deliver tailored solutions will directly contribute to our success and yours.

In this role as Digital Client Success Manager, you’ll be the face of our company, ensuring every client interaction leaves a lasting, positive impression. Your dedication to exceptional service and problem-solving will help us build stronger, loyal customer relationships. You will be responsible for onboarding, regular touch points, renewals, cross-sells, up-sells, and the main point of contact for our advertisers.

This is a fully remote position. Interviews will be conducted via phone and video calls for your convenience. The salary range is $55,000 to $60,000 annually, with potential bonus compensation, and opportunities for growth and advancement.

The Role in Action

• Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms.
• Provide white-glove support for clients and Area Directors, ensuring smooth, consistent communication.
• Gather assets, set up campaigns accurately, and stay connected post-launch with regular check-ins.
• Keep CRM and billing information up to date and resolve account or payment questions quickly.
• Renew clients, identify upsell or cross-sell opportunities, and proactively prevent churn.

The Ideal Candidate

We’re looking for someone who will hit the ground running to:

• Managing client accounts across ongoing services and retainers.
• Utilize CRM tools (e.g., Monday.com) to track account health and activity.
• Support contracts, onboarding, renewals, and upsell/cross-sell efforts
• Analyze and report on service performance, SLAs, and client outcomes
• Maintain clear process documentation, playbooks, and workflows
• Communicate confidently via Zoom, phone, and email
• Identify risks early and escalate issues to protect client success

Skills and Qualities that Set You Apart:

• Experience managing mid-market or enterprise B2B service clients in a remote environment
• Acting as the primary post-sale, strategic point of contact for client relationships
• Leading client onboarding, discovery, and expectation-setting for service delivery
• Running recurring status calls, QBRs, and reviews focused on business outcomes
• Supporting renewals, expansions, and long-term account growth by demonstrating value
• Navigating escalations and maintaining client trust during delivery challenges
• Collaborating across time zones with distributed teams and clients
• Retaining and growing accounts by aligning services to evolving client goals

Benefits Designed with You in Mind

Health & Wellness

• Full health benefits