DevOps Intern

About Ada

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity. With Ada, 83% of customer conversations are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

The Role

We are seeking a dynamic and talented Undergraduate DevOps Intern/Co-op to join our DevOps team! Our DevOps/SRE team works behind the scenes to maintain reliability, observability, and automation for our systems. This experience provides a unique opportunity for 2nd, 3rd, or 4th-year undergraduates to apply their skills and learn from experienced professionals.

Program duration: 4 months (May 6 to August 28, 2026)

What You'll Do

• Support the DevOps team in maintaining and improving Ada's infrastructure
• Debug incidents, triage issues, and help resolve system failures
• Jump into small but meaningful projects involving AWS, Terraform, monitoring, CI/CD
• Help build scripts, automations, and tooling to improve operational efficiency
• Work with observability stacks (e.g. Datadog, CloudWatch) to build dashboards, alerts, and health checks
• Collaborate with software engineers, security team, and platform engineers to deliver reliable services

About You

• Pursuing a degree in Computer Science, Engineering, or related field
• Familiar with Linux fundamentals (shell, permissions, processes)
• Basic understanding of networking (TCP/HTTP, ports, firewall rules)
• Exposure to cloud (AWS preferred) and/or infrastructure-as-code (Terraform / CloudFormation)
• Shows curiosity, grit, and a diagnostic mindset
• Strong communication — you should be able to explain what you're doing, why, and how to others

Nice-to-Have

• Experience with Terraform
• Knowledge of monitoring / logging tools (Datadog, Prometheus, CloudWatch)