DevOps Content Engineer (LATAM)

About the role

You've spent years in the trenches — provisioning infrastructure, responding to incidents at 2am, optimizing pipelines nobody else understood. And somewhere along the way, you started writing about it. A blog post here, a talk at a meetup there, a README that people actually read. This role is for you!

We're building the agentic OS for DevOps, a platform where AI agents make cloud environments self-building, self-governing, self-healing, and self-optimizing. Think autonomous incident remediation, natural language infrastructure provisioning, and full-stack observability without the vendor lock-in.

We need someone who understands this world from the inside, and can explain it to the engineers living in it every day.

The platform spans three areas:

• AI SRE: AI agents that detect, diagnose, and remediate production incidents — eliminating toil and closing the gap between alert and resolution.
• Infrastructure & Platform Engineering: AI-powered automation on enterprise-grade Terraform, letting developers provision production-ready infra directly from their IDE using natural language. No tickets. No waiting.
• Managed Open Source Observability: Full-stack visibility without proprietary costs or the manual burden of managing your own OSS stack.

What you'll actually do

• Create technical content that engineers trust
• Write blog posts, tutorials, and guides that come from real hands-on experience — not marketing fluff
• Produce demo videos and screencasts that show the product working in realistic scenarios
• Build technical case studies, white papers, and solution briefs that speak to both practitioners and decision-makers
• Build things people can actually try
• Create and maintain demo apps, proof-of-concepts, and sandbox environments
• Design reference architectures and implementation templates
• Deliver technical presentations for webinars and events
• Be present in the community
• Engage with DevOps and SRE communities where the real conversations happen
• Gather feedback from technical users and bring it back to product and content strategy
• Contribute to open-source initiatives and monitor what's moving in the industry
• Work across teams
• Collaborate with Marketing, Product, Engineering, and Sales to align content with what actually matters
• Partner with Customer Success to surface real use cases and success stories
• Support sales engineering with technical collateral that holds up under scrutiny

What we're looking for

Technical foundation

• Strong software development background with real coding experience (Python, JavaScript, Go, or similar)
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and infrastructure-as-code — especially Terraform
• Solid understanding of DevOps practices, CI/CD pipelines, and modern workflows
• Familiarity with SRE practices, incident response, and observability tools (Prometheus, Grafana, OpenTelemetry, or similar)
• Experience with containerization (Docker, Kubernetes) and microservices

Communication & content

• Excellent written and verbal English — you can explain a complex system without losing the reader
• You've created technical content before: blogs, videos, documentation, talks — and you have something to show for it
• Strong instinct for storytelling without sacrificing technical accuracy

Experience

• 3–5 years in DevOps, SRE, or a closely related technical role
• 1–2 years creating technical content, in developer relations, or in a role where communication was part of the job
• A portfolio you're proud of: GitHub, blog, YouTube, conference talks — anything that shows you can do both

Nice to have

• Experience with infrastructure automation or configuration management
• Familiarity with video editing tools (ScreenStudio, Final Cut Pro, Adobe Premiere, Camtasia)
• Background in CS, Engineering, or a related field
• Familiarity with CMS and marketing automation tools
• Understanding of SEO for technical content
• Public speaking experience
• Active presence in developer communities