Device Management Engineer – Cloud Services

Accountabilities

• • Deploy, troubleshoot, and maintain Windows 10 and Windows 11 devices across a large, operationally critical retail environment.
  • Troubleshoot Windows patching and application deployment issues through Microsoft Intune.
  • Diagnose device, application, and deployment failures using Windows Event Logs, Intune management logs, and other relevant diagnostic tools.
  • Support and maintain Intune provisioning, device profiles, application management, configuration policies, and security policies.
  • Implement and maintain Intune policies designed to configure, manage, and harden Windows endpoints.
  • Support Adaptiva Patch and develop the expertise required to troubleshoot and maintain patching workflows using the platform.
  • Investigate devices that are not communicating, patching, deploying, or functioning as expected and implement appropriate remediation.
  • Develop and maintain PowerShell scripts for troubleshooting, automation, remediation, and operational efficiency.
  • Support Windows OS deployment, patching, updating, and troubleshooting activities across the device fleet.
  • Respond with urgency to device issues where downtime can directly affect critical retail operations.
  • Collaborate with different support tiers and technical teams to resolve complex incidents and maintain effective operational handoffs.
  • Clearly communicate technical findings, root causes, remediation steps, and status updates to a range of audiences.
  • Take ownership of assigned issues from investigation through resolution while working effectively with limited supervision.
  • Contribute to continuous improvements in endpoint management processes, automation, reliability, and operational support.

  Requirements

  • Strong hands-on experience troubleshooting Windows 10 and Windows 11 patching and application deployments using Microsoft Intune.
  • Practical experience managing Intune provisioning, device profiles, configuration policies, security policies, and application deployments.
  • Strong knowledge of Windows operating system deployment, patch management, updates, and troubleshooting techniques.
  • Demonstrated ability to diagnose application and deployment failures using Windows Event Logs, Intune management logs, and related Windows diagnostic tools.
  • Solid PowerShell scripting skills, with experience using PowerShell for troubleshooting, automation, remediation, and administrative tasks.
  • Ability and willingness to learn and support Adaptiva Patch.
  • Experience working with device fleets in operationally critical or high-availability environments is highly valuable.
  • Strong understanding of endpoint configuration and security hardening principles.
  • Ability to work effectively under pressure and respond quickly to issues that can impact business operations.
  • Strong sense of ownership, urgency, resourcefulness, and accountability, with the ability to move forward independently when requirements or situations are ambiguous.
  • Excellent written and verbal communication skills, with the ability to explain technical issues and solutions clearly to diverse audiences.
  • Strong collaboration and teamwork skills, particularly when working across multiple support tiers and technical teams.
  • Ability to work a shifted schedule providing U.S. overnight and early-morning business-startup coverage.
  • Microsoft certifications related to Endpoint Management, Windows, or Microsoft 365 are a plus.
  • Previous experience supporting retail device fleets is advantageous.

  Benefits

  • Full-time remote position.
  • Opportunity to work with modern endpoint management and cloud service technologies, including Microsoft Intune and PowerShell.
  • Hands-on exposure to large-scale Windows device management, deployment, patching, security hardening, and automation.
  • Opportunity to develop expertise in Adaptiva Patch and advanced endpoint troubleshooting.
  • Mission-critical environment offering meaningful ownership and responsibility for device reliability.
  • Opportunity to collaborate with experienced technical teams across multiple support tiers.
  • Potential to expand Microsoft Endpoint Management and Microsoft 365 expertise through practical experience.
  • Professional environment focused on operational reliability, technical problem-solving, and continuous improvement.