Desktop Support Associate II - West Coast

WHO WE ARE

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive.

Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy.

THE OPPORTUNITY

ActBlue is a nonprofit that builds technology and infrastructure for Democratic campaigns, progressive organizations, and nonprofits. We empower small-dollar donors and help them make their voices heard — and behind the scenes, our IT team plays a critical role in keeping our people and systems running at their best. We’re committed to building an inclusive, remote-first culture where every team member can do their best work.

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support with hands-on ownership of IT processes, SaaS administration, and project execution. You’ll work closely with Security, HR, and other teams to deliver a reliable, secure, and seamless technology experience for every ActBlue employee.

This role reports to the Sr. IT Manager and is part of the Desktop Support team responsible for supporting 300+ staff members. In this position, you’ll partner closely with our Systems Administration team and collaborate cross-departmentally to deliver solutions that support the broader goals of the organization. To thrive in this role, you’ll need to be a fast learner who works well both asynchronously and collaboratively in a remote-first environment.

WHAT YOU WILL DO

• Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff
• Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work
• Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce
• Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom
• Support identity and access management workflows, including provisioning, SSO configurations, and access reviews
• Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team
• Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed
• Participate in and contribute to IT application rollouts and cross-functional technology projects
• Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency
• Maintain accurate, high-quality technical documentation for processes, systems, and projects
• Contribute to the IT knowledge base to support team scalability and end-user self-service
• Provide end-user training on tools and processes to promote technology fluency across the organization

WHAT YOU BRING

• 3+ years of relevant IT or desktop support experience
• Demonstrated experience developing, documenting, and maintaining IT processes and procedures