Desktop and Site Support Technician

Accountabilities:

• • Provide in-person, phone, and remote technical support to end users, diagnosing and resolving hardware, software, network, and system issues.
  • Troubleshoot desktop computers, laptops, printers, peripherals, mobile devices, and other IT equipment.
  • Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
  • Perform routine hardware maintenance, repairs, upgrades, replacements, and equipment preparation.
  • Support basic network troubleshooting, including connectivity, TCP/IP, DNS, DHCP, and network-access issues.
  • Prepare and configure desktops, monitors, keyboards, and other equipment for new and existing remote employees, including packaging and shipment coordination.
  • Provide technical onboarding support to new hires, helping users connect to company systems and properly configure their equipment.
  • Educate users on hardware and software best practices to reduce recurring technical issues.
  • Maintain accurate records of support requests, troubleshooting activities, IT assets, and equipment inventory.
  • Collaborate with other IT team members on escalated technical issues, infrastructure initiatives, and broader IT projects.
  • Prioritize and manage multiple support requests effectively while maintaining a strong customer-service experience.
  • Provide emergency technical assistance during major outages or critical incidents when required, with eligible hours potentially compensated through lieu time.

  Requirements:

  • Current enrollment in a computer-related program, a completed computer-related education, or equivalent professional IT experience.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
  • Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are valued.
  • Hands-on experience troubleshooting Windows and macOS operating systems.
  • Familiarity with Microsoft Office 365, Active Directory, and remote desktop/support tools.
  • Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
  • Knowledge of computer hardware components, peripherals, and their functions.
  • Strong problem-solving skills with a methodical, detail-oriented approach.
  • Excellent written and verbal communication skills and the ability to explain technical issues clearly to non-technical users.
  • Customer-first mindset with a friendly, patient, and professional approach.
  • Ability to manage competing priorities and work effectively in a fast-paced support environment.
  • Willingness to learn, adapt, and develop knowledge of new technologies and IT practices.
  • Ability to work fully on-site and remain within reasonable commuting distance of the primary Toronto locations.

  Benefits:

  • Annual base salary of approximately $45,000 CAD.
  • Fixed Monday-to-Friday schedule with a 9-hour shift, either 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.
  • Comprehensive health and dental benefits.
  • Paid training and onboarding support.
  • Tuition reimbursement and learning opportunities.
  • Internal career development and advancement opportunities.
  • Employee perk programs and referral incentives.
  • Opportunity to gain broad hands-on experience across desktop support, hardware, software, networking, and remote employee technology.
  • Inclusive workplace with support and accommodations available throughout the hiring process for candidates with disabilities.
  • Emergency support opportunities during major outages, with eligible hours potentially covered through lieu time.