Designated Support Engineer, Portworx

THE ROLE

As a Designated Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a "white-glove" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services.

WHAT YOU'LL DO

• Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production.
• Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services.
• Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability.
• Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling—applying best practices to secure and optimize Kubernetes clusters.
• Codify Best Practices: Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions to improve the overall resilience of the Portworx® ecosystem.

WHAT YOU BRING

• Bachelor’s Degree in a technical field or equivalent experience.
• Experience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
• Expertise in Kubernetes: Proven experience in deploying, managing and securing Kubernetes production clusters.
• Experience working with various Kubernetes distributions such as: Tanzu, Openshift Container Platform, Amazon Elastic Kubernetes Service (Amazon EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE), etc.
• Kubernetes & Container Mastery: Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions, including OpenShift, Tanzu, EKS, RKE, or GKE.
• Advanced Systems & Storage Expertise: Deep understanding of storage systems, data management, and distributed architectures.