Designated Services Engineer, Portworx

THE ROLE

As a Technical Services Engineer - Portworx, you are the critical link between our customers’ complex cloud-native ambitions and the seamless performance of the Portworx® by Everpure™ platform. You’ll ensure the success of large-scale deployments across public and private clouds by resolving intricate technical hurdles that directly impact business continuity. Collaborating closely with Engineering and Product teams, you will champion the customer voice to drive product reliability and innovation in the Kubernetes ecosystem.

WHAT YOU'LL DO

• Optimize Cloud-Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows.
• Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages.
• Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption.
• Knowledge Leadership: Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community.

WHAT YOU BRING

• Bachelor's Degree in a technical field and/or related technical experience.
• Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Cloud-Native Expertise: Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud).
• Technical Problem Solving: Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations.
• Operational Communication: Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events.
• Agile Mindset: Readiness to participate in shift