Design Operations Manager, Web Experience

About the role

We’re looking for a Senior/Lead Web Design Producer to own the continuous improvement of our website end-to-end from within the Brand Design team. Our website is the company’s front door: the primary portal and public face for customers, prospects, partners, candidates, and the broader market. This role is responsible for making sure that experience is clear, current, cohesive, and continuously improving for the many different audiences and ICPs who come to the site with different needs, levels of familiarity, and intent.

This is a hybrid role: part project manager, part producer, part hands-on design and content contributor. Reporting to the Director of Design, you’ll be the connective tissue between the many teams that feed the site, translating business priorities, brand strategy, product narratives, campaign needs, and user insights into a website experience that works as a unified whole.

As a senior-to-lead individual contributor, you’ll operate with a high degree of autonomy and set the standard for how website work gets done. You’ll lead through influence, craft, and process rather than direct management. You won’t be the sole designer or the sole engineer; you’ll be the person who ensures the website consistently gets better, stays current, and delivers on clearly defined objectives. You’ll balance two critical responsibilities: connecting the right internal stakeholders, inputs, and workflows, and owning the quality of the end-to-end visitor experience for the diverse audiences the website serves. You’ll also be ready to roll up your sleeves on the craft when it counts.

What you'll do

Own the website and keep it current

• Drive continuous improvement of the website and keep it up to date, treating it as a living product rather than a set-and-forget asset.

Refine and elevate inputs

• Fine-tune stakeholder inputs before they ship: sharpen copy, improve information hierarchy and design, and fill quality gaps in whatever way the work requires.
• Uphold and set a consistent bar for brand, voice, accessibility, and visual quality across every page — with the craft ability to