Neweratech

Design Lead - Account Hub

designfull-timeRemote

SALARY

Not listed

WORK TYPE

remote

JOB TYPE

full-time

INDUSTRY

general

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About the role

<div class="content-intro">&nbsp;

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

&nbsp;</div>DIRECT REPORTS: Manages a small team of individual contributors&nbsp;

SUMMARY: The Design Lead, Account Hub owns end-to-end design leadership for Account Hub—a critical, customer-facing experience that sits above individual product journeys to aggregate account-level interactions across multiple brands. Reporting to the Design Team Lead, UE Core, this individual balances foundational, platform-level design thinking with the delivery cadence of an owned, shippable product. The role requires managing a small team of individual contributors, making trade-off decisions between global standards and bespoke solutions, and driving alignment across matrixed product and brand teams.&nbsp;

COMPETENCIES &amp; CORE BEHAVIORS&nbsp;

<ul>

<li>Design Leadership &amp; Mentorship: Directs, develops, and empowers individual contributors to deliver cohesive, high-quality user experiences.&nbsp;</li>

<li>Systems Thinking &amp; Governance: Evaluates complex cross-product ecosystem needs to determine when to utilize global design standards versus creating bespoke solutions.&nbsp;</li>

<li>Cross-Functional Influence: Navigates large, matrixed enterprise environments to align external product managers, engineering leads, and brand stakeholders without direct authority.&nbsp;</li>

<li>Execution &amp; Accountability: Balances long-term structural design strategy with short-term delivery milestones for real, shippable customer touchpoints.&nbsp;</li>

</ul>

&nbsp;

DUTIES &amp; RESPONSIBILITIES&nbsp;

<ul>

<li>Team Leadership: Lead, manage, and support a team of 2 product designers, guiding their day-to-day execution and professional growth.&nbsp;</li>

<li>Product Experience Ownership: Own the overall design direction and execution for Account Hub, serving as the primary design leader for customer-facing account-level aggregation across brands.&nbsp;</li>

<li>Cross-Product Collaboration: Partner closely with product, engineering, and brand teams whose individual journeys and data feed into Account Hub.&nbsp;</li>

<li>Design System Integration: Make high-impact decisions on where Account Hub patterns defer to enterprise-wide global design standards versus requiring bespoke experience patterns.&nbsp;</li>

<li>Strategic Roadmap Alignment: Translate complex, ambiguous structural requirements into actionable design roadmaps that support both immediate product deliverables and future UE Core expansion.&nbsp;</li>

</ul>

REQUIRED EDUCATION&nbsp;

Bachelor’s degree in Interaction Design, Human-Computer Interaction (HCI), Graphic/UX Design, or equivalent practical experience.&nbsp;

EXPERIENCE&nbsp;

<ul>

<li>People Leadership: Proven track record of directly managing or leading individual contributor (IC) designers.&nbsp;</li>

<li>Cross-Cutting Systems: Demonstrated experience working on cross-cutting, platform-level, or multi-product design problems, preferably within a large, matrixed enterprise environment.&nbsp;</li>

<li>Stakeholder Management: Strong history of stakeholder management and influencing teams outside the direct line of reporting.&nbsp;</li>

</ul>

LANGUAGE SKILLS&nbsp;

Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.&nbsp;&nbsp;

QUALIFICATIONS&nbsp;

Required:&nbsp;

<ul>

<li>5+ years of experience in product design or user experience design, with documented experience leading teams.&nbsp;</li>

<li>Portfolio demonstrating shippable customer-facing products alongside complex structural or system-level UX work.&nbsp;</li>

<li>Strong knowledge of modern design tools (e.g., Figma), design system governance, and agile software development workflows.&nbsp;</li>

</ul>

Preferred:&nbsp;

<ul>

<li>Experience working within multi-brand enterprise platforms or central CoE / design core teams.&nbsp;</li>

<li>Experience defining enterprise-wide design patterns and multi-account user architectures.&nbsp;</li>

</ul>

LANGUAGE SKILLS&nbsp;

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.&nbsp;&nbsp;</li>

</ul>

PHYSICAL DEMANDS&nbsp;

Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings.&nbsp;

WORK ENVIRONMENT &amp; HOURS&nbsp;

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Work Environment: Remote&nbsp;</li>

</ul>

<ul>

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