Demo Environment Operations Manager

Accountabilities:

• • Lead, mentor, support, and evaluate a team of Demo Engineers, fostering a collaborative environment and helping team members develop their skills and careers.
  • Manage team capacity, prioritize incoming requests, allocate work, and ensure engineers have the resources, guidance, and support required to deliver successfully.
  • Establish and continuously improve standards, best practices, processes, and lifecycle guidelines for demo environment creation, maintenance, and scenario management.
  • Monitor operational metrics such as ticket volume, fulfillment times, and request types to identify recurring challenges and improve efficiency.
  • Partner with Product teams to define the long-term demo environment roadmap, evaluate technical feasibility, and develop scalable and innovative demonstration capabilities.
  • Collaborate with Product Engineering, Sales Engineering, Product Marketing, and executive stakeholders to define requirements, deliverables, timelines, and priorities for critical demonstrations and events.
  • Remain hands-on by designing, building, configuring, scripting, troubleshooting, and maintaining demo environments, sample datasets, and cross-product integrations.
  • Take ownership of complex demo requests and senior-level engineering tasks when needed, working alongside the team to maintain delivery momentum.
  • Lead and coordinate cross-functional escalations, ensuring issues are resolved efficiently and stakeholders remain informed.
  • Drive operational improvements that make demonstration environments more reliable, scalable, and effective for global sales and marketing activities.

  Requirements

  • 3+ years of experience leading technical teams or managing technical operations, preferably in Sales Engineering, Technical Support, DevOps, or a comparable environment.
  • 5+ years of hands-on experience with major cloud platforms such as AWS, Google Cloud, or Azure, along with experience in API integrations, containerization, Docker, Kubernetes, and modern web technologies.
  • Demonstrated scripting experience using languages such as Python, Bash, or JavaScript for environment setup, automation, and testing.
  • Experience leading cross-functional technical delivery teams supporting corporate events, product launches, software releases, or other high-visibility initiatives.
  • Ability to operate effectively as a working manager, balancing people leadership, administrative responsibilities, strategic projects, and hands-on technical contribution.
  • Experience managing and optimizing workflows in Jira and/or Jira Service Management is preferred.
  • Strong organizational and prioritization skills, with the ability to remain composed and effective while managing competing priorities during high-pressure periods.
  • Excellent written and verbal communication skills, with the ability to collaborate effectively with technical teams, business stakeholders, and executive leadership.
  • Strong people leadership skills, including a genuine commitment to mentoring, empowering, and supporting team members.
  • Ability to think strategically, evaluate technical feasibility, identify opportunities for innovation, and translate business needs into scalable technical solutions.
  • Candidates must have the legal right to work in the United States without employer-sponsored visa support.

  Benefits

  • Base salary range of $163,000–$223,000 USD for the U.S. position, with actual compensation determined by location, skills, experience, education, and other relevant factors.
  • Additional bonus and equity opportunities as part of the overall compensation package.
  • Comprehensive employee benefits.
  • Access to benefits and programs designed to support employee wellbeing and professional development.
  • Opportunity to work in a high-growth cloud and AI security environment with exposure to modern technologies and large-scale technical initiatives.
  • Leadership opportunity with significant influence over team development, operational strategy, and the evolution of global demonstration capabilities.
  • The role offers the opportunity to collaborate with teams across Product, Engineering, Sales, Marketing, and executive leadership.
  • Application deadline: October 31, 2026.