Demand Paralegal

Demand Paralegal

The Demand Paralegal role is critical to the Personal Injury section of The Law Offices of John Phebus, PLLC. This position owns the post-treatment settlement stage, ensuring completed files move efficiently from pre-demand through demand drafting, negotiation, lien resolution, and litigation handoff when settlement is not achieved.

This role is ideal for someone who is highly organized, accountable, detail-oriented, and comfortable owning a file without being micromanaged. The right candidate knows how to draft strong demand packages, verify case details, follow SOPs, use AI as a drafting support tool without blindly relying on it, and push negotiations forward with confidence. Success in this role requires strong written English, excellent verbal communication, professional persistence, and the ability to build productive relationships with insurance adjusters and medical providers.

What you'll do:

• Draft Demand Packages: Prepare polished, accurate demand packages that follow firm SOPs and are nearly ready for attorney review with minimal revisions.
• Review Case Materials: Review medical records, medical bills, liens, treatment history, and supporting documents to ensure the demand package is complete and accurate.
• Negotiate Settlements: Negotiate with insurance adjusters to move cases toward stronger settlement outcomes, including knowing when to shift from email to phone conversations.
• Negotiate Medical Liens: Work with medical providers to negotiate reductions and maximize client recovery.
• Own Case Progression: Keep cases moving through the post-treatment demand stage without unnecessary delay or shifting responsibility back to teammates.
• Maintain MyCase File Hygiene: Document all activity, notes, follow-ups, deadlines, and case updates in MyCase so the file status is clear and accessible.
• Follow SOPs: Use firm procedures.