Delivery Solutions Architect (Conversation Designer)

About the Role

As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You'll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows with a strong focus on Conversation Design.

Key Responsibilities

• Use case discovery
• Requirements engineering
• Create dialog flows and scripts
• Define intents and user journeys
• Lead conversation design workshops
• Develop assistant personas
• Deliver partner enablement activities

Requirements

• 3+ years conversation/UX design experience
• Strong English communication skills
• Experience in multimodal user experience