Delivery Operations Manager
About the role
Role & Team
We are looking for an AI-experienced Delivery Operations Manager to own and improve how we deliver results to customers across complex, multi-team workflows.
This is not a traditional project management role. You will design and implement AI systems that replace manual coordination with automation, reduce delivery risk, and give real-time visibility into progress across teams. You’ll work across Customer Success, Product and Engineering to ensure that fast paced, dependency-heavy delivery cycles stay on track—with fewer meetings, clearer ownership and earlier risk detection.
Our current AI toolkit: Claude, Claude Code, ChatGPT, NotionAI, Google Gemini, GitHub Copilot, Dust, Granola, Figma, NanoBanana
Time Zone Requirement: North America - East Coast Preferred
What You’ll Do
- Design, implement and monitor scalable AI systems & workflows (not just manage work)
- Drive execution across multi-week customer delivery cycles
- Ensure clarity on timelines, dependencies, and ownership across teams
- Replace manual status tracking with automated data capture
- Create visibility and accountability
- Anticipate and surface risks; proactively unblock teams
- Drive cross-functional alignment across Customer Success, Product and Engineering teams
Skills & Experience
- 5+ years of experience in operations, program management, or product/biz ops in dynamic technical product environments (enterprise B2B, SaaS)
- Strong systems thinking - you simplify, automate, and scale
- Demonstrated use of AI in day-to-day work beyond basic writing tasks
- Proven track record of standing up and owning complex, cross-team processes
- Comfortable operating in ambiguity and pushing execution forward
- Genuine interest in working in climate; alignment with our values, committed to tackling the climate crisis together
Nice To Have
- Direct experience or demonstrable interest in working in the energy/climate/utility space
- Remote sensing experience
- Experience working in globally distributed startup/scale up environments, especially in times of rapid growth