Delivery Manager II

Principle Duties and Responsibilities

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI's.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful deployment.

Key Requirements

Strong communication, analytical, problem-solving, planning, coordination, and leadership skills. Ability to develop and maintain strong business relationships. Effective time management, passion for customer service and performance excellence, attention to detail, and high level of integrity and work ethic.