Delivery Manager I

Principle Duties and Responsibilities

• Cultivates and maintains customer relationships within assigned account base.
• Actively create tasks that impact service design, success and impact future concepts, products, and innovations.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Host ongoing webinars and trainings for Managed Services customers and internal teams.
• Proactively developing campaigns to re-engage customers and increase customer KPI's to ensure service excellence and satisfaction.
• Provide clear instructions to customer care analyst for project work.
• Lead implementation of managed services solutions for new customers.

Required Skills

• Effective time management skills
• Passion for customer advocacy
• Performance excellence
• Attention to detail
• High level of integrity and work ethic